Case 1:
I had a package that sent from UK and confirmed that the package will be delivered before 11am, however the package was delivered about 4pm. It doesn't matter if only few hours later, the most terrified me is the tracking record showed that the package has been signed by me at 11am!! The truth is - the Australia UPS driver never ask me to sign me anything, he just left me the package then go ... but UPS lie that I have received it on time which is not true!

Case 2:
The customer service in Australia is terrible! The most terrible customer service I've ever met in my life! I've talked to a lady regarding to the procedure of return the package. The lady called Athena picked up my phone and I tried to let her know my situation but she told me she doesn't really understand, and asked me to talk to the company in UK because she is not responsible on it. after then I explained to her more details and she just cut my line and said thank you for calling bye. This is unbelievable and my first time to experience like this.

Case 3:
Another urgent package which was sent from China at 11 Dec and it has been scheduled to deliver on 14 Dec before 7pm. The online tracking site showed that the package has been arrived to Melbourne, Australia at 12 Dec. I've been waiting a whole day long but the UPS driver didn't come ... so I rang up to the customer service and the lady in Malaysia told me that she had no idea why the driver didn't deliver the package on time. God the shipment delay made everything delay ... I don't know what's wrong with that but I am still waiting for the driver to come, and UPS didn't explain me the reason why the shipment has been delayed even it's already in Melbourne. See below proof photo.

Don't use UPS! UPS IS THE WORST COMPANY I'VE EVER MET!!! I will not use UPS anymore! Fedex or DHL are better than UPS so so so so much!!! This is so terrible to deal with UPS and their business manner is totally disgusting!

was waiting for a package when I find out it was supposedly delivered and left at my front door, come to find out first they don't know which front door they left it at, then they tell me that it was not delivered to the front door but delivered to my mailman who was suppose to deliver it. I called the company from where the package was coming from they said that UPS was suppose to deliver it to my home not to the mailman. So UPS actually does not know what they did with the package. How irresponsible of these people, one of the biggest delivery service in the world and can't get information straight. So now I have no package or any information as to where this package is.

Here is the tracking results for my package it was shipped on 11/24/09, (service 3day). It's now 11/30/09 and my package is still not delivered. But this is not the worst thing. The worst thing is the unbelievable lie they posted on their website. It says " THE RECEIVER IS ON A HOLIDAY. DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS / PACKAGE WILL BE DELIVERED NEXT BUSINESS DAY-NO SATURDAY GUARANTEE". How can I be on holiday if I live in a private house in extreme residential area (the closest business is the gas station about 2.5 miles from my house). Above that it's already Monday and the last scan is destination scan and delivery is RESCHEDULED for tomorrow. Things like that happen to everyone that uses UPS, FedEx, DHL, etc. But they should at least post an information like that:
The driver will not deliver you package today because he/she wants to go home early (to recover after Thanksgiving... hangover). That would be a true and maybe I wouldn't be so angry reading the lies they post. If somebody doesn't want to work (I thought we are in recession) let him/her go and hire somebody who will not roll the packages under the belt, even though they're due that very day. Unions+lazy employees+incompetent management=horrible business model. But who cares!!!

HARTFORD, CT, US 11/29/2009 9:40 A.M. DESTINATION SCAN
HARTFORD, CT, US 11/27/2009 8:16 A.M. THE RECEIVER IS ON A HOLIDAY. DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS / PACKAGE WILL BE DELIVERED NEXT BUSINESS DAY-NO SATURDAY GUARANTEE
11/27/2009 6:14 A.M. ARRIVAL SCAN
WINDSOR LOCKS, CT, US 11/27/2009 5:45 A.M. DEPARTURE SCAN
WINDSOR LOCKS, CT, US 11/26/2009 12:42 P.M. ARRIVAL SCAN
PHILADELPHIA, PA, US 11/26/2009 6:18 A.M. DEPARTURE SCAN
11/26/2009 12:48 A.M. ARRIVAL SCAN
WEST COLUMBIA, SC, US 11/25/2009 11:31 P.M. DEPARTURE SCAN
11/25/2009 2:04 P.M. ARRIVAL SCAN
ONTARIO, CA, US 11/25/2009 6:51 A.M. DEPARTURE SCAN
ONTARIO, CA, US 11/24/2009 10:33 P.M. ARRIVAL SCAN
BALDWIN PARK, CA, US 11/24/2009 9:51 P.M. DEPARTURE SCAN
11/24/2009 9:50 P.M. ARRIVAL SCAN
11/24/2009 2:13 P.M. ORIGIN SCAN
US 11/24/2009 11:00 P.M. BILLING INFORMATION RECEIVED

I sent a package to someone through UPS Overnight Delivery. In the morning, I tracked it and the website said it was delivered and signed for. I called the recipient and he said he never got anything. He has a roommate and his roommate said the same thing. The driver claims he gave it to the roommate but we know he got his own package and it wasn't what I was sending. Now UPS is doing an investigation, and they said it will take a week. The package was very important and valuable and I paid a lot to have it delivered. I want to get my money back too. I am very upset about this and horrified by UPS. It sucks that they do most of the deliveries in the US.

I called the UPS Store at 211 E Lombard St in Baltimore last week to ask 1) whether there were any fees associated with receiving a package there and 2) whether I would receive a phone call when the package arrived.

To the first question I was told, yes, there's a receiving fee and, if the package is held overnight, a holding fee.

To othe second question I was told that if the sender wrote "Hold for pickup" and my phone number on the package, that I would receive a call. Making sure, I repeated this instruction to the employee, "So if the sender writes 'hold for pickup' and my phone number on the package, you will call me the day it arrives?" He said, "Yes."

But they didn't call me the day it arrived. Wondering why I hadn't yet heard from them, I called the UPS Store. They said, yes, your package is here.

I went to pick it up. They charged me the holding fee.

The person I assume is the manager said it was my fault the package was held overnight. "YOU call. You're supposed to call."

I told him that I was told by an employee of this very store that if the package bore the words "hold for pickup" that I would be the one receiving a phone call. I pointed out the words on my package that said "hold for pickup", followed by a phone number.

He said, "How are we supposed to know to call you? You call if you want to pick up your package."

I repeated my claim using different words (maybe he didn't get it the first time). I asked him at least to acknowledge that it wasn't my fault that I got bad information from an employee.

He responded, "We can't know to call. You call."

More back and forth like this escalated to the point where I was almost shouting, "I was TOLD you'd call! I double-checked! There are instructions on the package to call which I wouldn't have even bothered with if someone at YOUR store didn't give me said instructions."

He wouldn't do that. I don't blame him for saying "I don't want to talk to you anymore, " because I was clearly upset, but I didn't start out being upset.

He didn't hear me, wouldn't listen, wouldn't acknowledge that one of his employees gave me bad information. Nothing. He didn't even know what I was saying.

I can't help it if a business uses UPS to send me packages, but I won't be using them to deliver any.