As with most companies nowadays, the European airline, Easy Jet, provides sub-standard customer service. My complaint with this airline has to do with a double-booking I made because, when I went online the day before my flight was to depart, I could find no record of my booking in my itinerary on their website. There was information about a different booking, but none about the following day's, which made me think that it had somehow not been made. Since I was concerned about getting on this flight, and, being in France, had difficulty... read full review »

In 1993, on May 26th we set up a company called Yorkshire Enterprises On Plane Golf Inc. and soon after we purchased a merchant account number. After 1 year the company did not get off the ground and we cancelled the number. We have been charged $66 per month for this account ever since. read full review »

I recently purchased the Prepaid card from Airtel for making calls to India. They have great rate of 7.9 c per minute with a promotional offer of doubling your balance on the first purchase and the first recharge before Jan 1st and Jan 31st respectively. But what is the use of all this, when businesses rush in to cash in on the holiday season and come out with Applications that don't serve the purpose. 1) The website is error prone. It takes a long time to populate any dynamic data like my balance or my user account information... read full review »

My sister ordered my daughter an iPod online and this is what she had to say about the experience: I can't believe how difficult it was ordering the thing! I should complain to Apple. I've never had such a hard time. Between the questions it asked regarding the county it was going to, and the signature requirement I just about gave up. They even phoned me this morning because they said there was some confusion regarding what was the billing address and what was the mailing address, although when I gave him the information he... read full review »

We purchased a car in 2001 with financing from a local lender. During the course of the loan, the loan was purchased by Citifinancial Auto. The final payment was due in August 2006. Our normal monthly payment was approx. $350. In August we were informed the final payment would be approx. $1300. After numerous phone calls, countless explanations, and an infinity spent on hold we were informed that the original lender had attached two months worth of insurance and the interest on that had inflated the loan amount. It took three months for... read full review »

Last nightI bought a Martha Stewart pre lit 4 ft.christmas tree that originally sold for 59.99. Tonight, the entire top section of lights are not working. Rather than return it, I plan to rip all the lights off (I wanted clear lights anyway) But my point is I want to inform ANYONE who buys one of these trees to carefully examine how the branches are assembled. Since I bought the last one which was on display , I did not know how it was assemembled, but the store clerk asked me if he could please leave it assembled, he would even carry it... read full review »

Just a warning to those doing some last minute christmas card ordering online at Target.com. I would recommend calling ahead to make sure the location you choose for pickup can accommodate your order. We placed our order 3 days ago for a set of xmas cards, 1 hour processing time. We selected the closest Target and placed our order. We went in the next day and were told there were not ready yet. Not a big deal. We were disappointed since we were told 1 hour processing and we gave them a whole day, but no big deal. We were told to come... read full review »

I have recently (apparently) purchased o Vehicle from Maroone Chevrolet (pembroke pines) i say apparently because they have been paid the sum of $8200 but have not to date shown they have the car, issued a receipt for the money sent by wireless transfer or contacted me to apologize for the delay. The car was paid for and monies were received by Bank of America on 21st November (who are also refusing to provide a written receipt only a verbal one) on behalf of Maroone of pembroke pines. Since then Maroone rep Cliff has stated they are... read full review »

I was contacted by Dan Goodman re. selling a timeshare. My husband and I had decided that we did not need all four weeks that we had purchased so thought this would be a good idea. We paid $2535US up front (that was all we would have to pay!!!!). It has been for sale for six months - I cannot reach anyone to find out what is happening. They have changed their phone numbers at least once. I leave messages daily and weekly to no avail. We received an offer on July 28 and nothing since other than one call to notify us of a change of... read full review »

Signed up in SEPTEMBER for my current number to be ported and switched over to ECR Voice. Sent in appropriate forms TWICE - customer service acknowledge receipt. ECR Never sent box, charged me for service during three months I was signed up with them - dropped the ball and didn't port number and I have a dead phone line used for my customers starting Dec. 1 - during the busiest business month of the year. They charged me but never ported my number and I never had service with them. Everyone at customer service "confused". NO... read full review »

I ordered a coffee maker from ismartshoppe and have not received it yet. The order was placed in early November. I send emails almost daily asking where my coffeemaker is and as of this date, still no reply or merchandise. FBI should get involved with this internet scam site. read full review »

I went to the BK on Grindstone in Columbia Missouri at 1230 December 13th. I clearly stated I wanted the Triple Whopper Sandwich only, side salad with ranch, Whopper with cheese meal large sized, and a BK big fish sandwich. I clearly stated I wanted it to go. I also clearly stated I wanted the fish in its own bag. When my order came, it was presented to me on a dine in tray. I stated I had ordered it to go. It was then presented to me with two bags. In one bag was the salad alone, in the other bag was my fries, triple whopper and single... read full review »

Certegy is used by companies such as Sun Glass Hut and Walgren's for check review during purchase. Certegy uses incompetent methods do determine the validity of a check despite the validity of a check, the checking account or the bank. What Certegy denies is approved by another check service vendor on the same day. Writing checks to pay-as-you-go v. charging everything on cards is punished by Certegy.I need info on how to force change on Certegy so that check purchases are properly dealt with. Will consider law suit. Calling Certegy @ (800) 770-3792 provides no relief. read full review »

Do NOT sign up for a Direct Buy membership. The free visit requires that you pay $4,000 that day for your membership. This is a poorly run business (and a rip off). Approximate Dates --- May 2006 - We paid our membership fees and placed our first order (and prepaid for that). The order was received in June 2006 with missing parts. Returned the order for refund. It is December 2006 and we still have no refund. June 2006 - We placed and prepaid for our second order. We were called and told the items were backordered until August... read full review »

We placed an on line order at www.flypentop.com for two Fly Pen Combo Packs. Leap Frog Enterprises advertises that when you place an order for the combo pack you receive a free backpack. Once our order was placed, and we attempted to confirm it, only one backpack showed up on the order. At www.flypentop.com your order, once entered, cannot be updated nor edited. We placed numerous telephone calls to Leap Frog Enterprises, all of which required at least three hours of our time attempting to resolve this simple problem. When we finally... read full review »

I placed an order for a wireless internal card thru them and each time I check the status of the order it states "in process". I've called several times and they continue to play games with me. Each person states that I have to call a different number and after 2 days I was finally told that the order had been released to the warehouse but I still haven't received my order which was supposed to ship next day air. I have already been charged for this order. read full review »

We bought a Pavilion DV 1000 from HP in August of 2005. My daughter used this laptop for college work for about 9 months. I sat idle over the summer months and when she returned to school in August of 2006, she started to have problems with the unit. She called HP - warranty had just expired on the new unit. She asked about buying the extended warranty and specifically asked if that would cover everything about the computer. They said 'yes'. She paid them $99.00 over the phone. Then, she was told she had to wait 30 days for service... read full review »

Re: LONDON SHUTTLE SERVICE My claim is that I did not receive service as promised by LONDON SHUTTLE SERVICE. We called LONDON SHUTTLE SERVICE and they advised us prior to booking that we would need 2 hours to get from Stansted to Heathrow. Based upon our itinerary, (which we emailed to them prior to booking) they assured us that since we had 4 hours before departure, time was and would not be an issue. Why would I hire a shuttle service if they could not promise me arrival in plenty of time to make my connection? Futhermore, we had... read full review »

When we built our home in the Fall of 2004, we purchased an entire house full of new appliances from our local Maytag Direct. By full house I mean, water heater, washing machine, dryer, deep freeze, refrigerator, sink disposal, dishwasher, and stove. Out of the 8 products we bought we have now had problems with 6. They had to do repairs on the dryer before we moved in, in December 2004, because upon installation it won't work. They had to repair the seal on the deep freeze, also upon installation and before we moved into the new... read full review »

Randy had no trouble reporting me. My mishap was due to a dropshiper that took the money but did not deliver all the product. He has caused me nothing but grief. Randy Ward is listed as an Ebay Seller under randy332. Please use caution when you buy from this Seller. See below his negative remarks: *****Never sent me the payment even after he told me he would on several occasions. Seller michaelw468( 14) May-10-06 05:10 6048493955 *****19 days after auction end and still NO payment! Seller garciag_60614( 270) Feb-21-05 07:29... read full review »

A few months ago, The Law Offices of Gerald E. Moore began harassing me about a debt which was in dispute with the original creditor. They began calling me nearly every day to pay on this disputed debt. I sent these jerks a CEASE AND DESIST letter, but this corrupt LAW FIRM just ignored my CEASE AND DESIST LETTER and continued to call. After they failed to extract unjust money from me, they began calling my family members (in another state) to try and embarrass me into paying the disputed bill. In fact, an employee of Moore read full review »

Petland in Chicago ridge was the place when it all started...me and my mother walked in just to look around before we went home... there was a tiny female chihuahua puppy in the cage.. A man took her out for us, to see her. She was shaking of fear, her eyes were runny, and she was trying to get away. We were very close to getting her but... $1300 and when we saw her vet report, she was bred by omish people?? in a mill?? We didn’t get this puppy... it was probably sick... the man was very pushy "awww she really seems to like... read full review »

67.90 out of my bank acct, I did not ask for them to send me 12 mags per week. I called them and finally after a month. They tried to play a voice conversation authorizing membership. Now they are out of GA. Now I also Have a mag. company out of who knows where off my checking acct, that they say they don't have a record of me . Where the hell are these coming from ??? They have charged me over 500.00 dollars in 2 months charging me late fees. Also who the hell is this Direct Discount Club. I finally got a hold of them. Oyh yea they... read full review »

First of all let me tell you I am not one to complain, but when I get bad service I have to speak up. Me my husband, and my two children went to Mcdonalds for a family outing. While I went to order the food my husband went to find a seat with my two children. Upon arriving with our meals I found a high chair. I thought good, I need a high chair for my 16 month old. I was very disappointed to find that the high chair was broken. I had to hold my 16 month old in my lap, while I ate. This totally ruined my meal, as I could not enjoy it!!! read full review »

The return policy for this site is located under "HELP" and is very bad...they have a no return policy... They will not even exchange sizes. You can only find this out by clicking on "HELP" at the top of page. They hide this very well by doing it this way and when contacted they then don't tell you it is under help that is on every page. "Our exchange policy is no returns as stated on the Help page. We ask the customer to read our policies on every page and specifically on the payment page before you place an order." From an email from them. read full review »

A while ago I wrote a complaint to Kelsey's about my terrible experience. All I got was a $20 gift card. I deserve more for this because my meal was ruined. Me my husband and my two kids had spent almost $60 in your restaurant. Also the price for steaks was $9.99 on the menu however we were charged $14.99. We argued over the bill but our server would not give in. Second you only had three high chairs and they were all being used. I had to hold my child on my lap while I ate. I could not enjoy my meal. No one could enjoy the... read full review »

I booked Air Deccan flight from Bangalore to Chennai, unfortunately the amount got transferred twice from my account to Air deccan. As per the Air deccan policy it should be refunded within 14 days. I registered complain about the incident and i got the complaint number also. But still my money is not refunded. If i call to customer care either no one is there to answer nor they are giving the improper answer. The delay of the air deccan is quite normal. Don't trust them! read full review »

United Magazine Service, Inc. called me, and wanted to sell me 3 years of a magazine for a really good deal, and they wanted me to give them my credit card number over the phone. Since they called me, I told them to send me an invoice, and I would mail them a check. (How am I supposed to know if they are legit or not?) After I got the invoice, I looked them up on the Better Business Bureau, and they have an unsatisfactory record, with 84 complaints in the last year and a half or so. I will not be giving them my money, and if... read full review »

To whom it may concern: I am following up on a complaint I filed last year which has yet to be fully resolved. I am a substitute teacher who has been approved to work as a sub in The New Bedford Public Schools, however, I am being unjustly blocked from receiving any assignments. There are two incident which took place during school year 2004-2005 which have caused this problem. The first was a professional issue: I subbed at a middle school and had a disciplinary issue with a student. The student responded with profanity... read full review »

I believe that an employee of Meritage Homes has stolen $7,000 of valuables from my house, of which most is irreplaceable. I believe this is due to the negligence of Meritage Homes Management. On Tuesday October 31st we closed with Meritage Homes on new home. I was issued house keys, garage openers, keys to the mail box, and keys to the single garage door, and other items. After closing I dropped off a few of my belongings into the garage. Since the garage openers were not working, I went in through the front door and opened both... read full review »

The hotel was booked for us by expedia.com and was a disgusting filthy mess. There were cockroaches on the walls. They did NOT want to give us our money back and we had to fight w/expedia.com to get all of our money refunded. What a rip off! read full review »

My friend and I purchased a puppy from All About Pets on Sunday, June 25, 2006 at about 5:00 pm. Due to unforeseen circumstances; we were unable to keep the puppy and brought him back on Tuesday, June 27th at 11:00am. Heidi Williams (Kramer), the owner, was not able to give us a refund at that time, so she wrote up a slip (attached) and offered a 40-50% refund when the puppy resold. After calling week after week, I found out the puppy had resold on October 14th. I called Heidi on October 19th and after a brief discussion, she... read full review »

Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave. Waited the 3 weeks for it to be shipped and installed. Then tragedy struck. The microwave has two latches inside the door which keep it closed, the bottom hook fractured and now the unit is non-functional. This happened on October 14th 2006. Maytag is the authorized repair for Jenn-Air, I called them, explained the problem, the... read full review »

I recently dealt with Forzieri (an on-line retailer) to buy a pair of Monk Strap shoes. I went out of my way to have my foot measured so that I would know my size. Forzieri said the shoes came large and suggested I get a size smaller, they did not fit. The shoes were so large that I went down another 2 sizes and they were still too large. Why I am complaining is that I had to pay the return shipping. I finally gave up on trying to find the size that was right for me. When I went to get credit for my purchase they ignored my e-mails until... read full review »

I purchased a helicopter from http://stores.ebay.com/RC-Smart-Store in August of 2006. When it would not fly, I contacted the seller for replacement parts. After several months of corresponding with this Hong Kong-based seller, I was instructed to return the helicopter for a refund. I did so at the end of October. Since that time, I have had no contact with the seller and no refund. This RC Smart Store is a scam. I returned their helicopter in good faith and they repaid me by stealing my $230. read full review »

I placed an order through the drive thru for a small order of livers and gravy. Now, the livers are listed at 3.99, so when i am told 5.82, i am wondering why?? I asked the guy running the drive thru. He said that gravy is 1.50. a dollar and a half for a little thing of gravy. I let him know that his menu does not tell customers that gravy is an extra charge. he didn't seem to care. So, when i pulled out, i called KFC to talk to the manager. She got on the phone and explained very rudely that it has always been this way. i explained... read full review »

We ordered 3 Thanksgiving dinners, we waited for 30-45 minutes, the waiter brought one plate of food. There was no silverware on the table to eat with. We waited about 30 more minutes, never received the other 2 plates of food we ordered. We walked out without eating. What a Thanksgiving!! read full review »

I am writing about a towing company located in Glen Burnie called Elvaton. I found them listed in the phone book. Their advertisement claims they tow motorcycles. They do, but they are way too expensive. I contacted them and a man named Josh answered the phone. I asked them how much it would cost to tow a MOTORCYCLE from point A to point B. He said it would be a $40 hookup and $3 per mile. I checked mapquest, and it was 21 miles, so I estimated the cost would be a little over $100. After looking at other companies, I decided to go with... read full review »

I purchased a sleepnumber bed from your Potomac Mills Store in Woodbridge VA almost a year and a half ago. I cannot express how completely UNHAPPY!!! I am with your product. I can honestly say sleeping on a bed of nails would probably be more comfortable. I wake with a extreme back ache every morning. The middle of my mattress looks like it is sunken in and I constantly lay in a big hole. I am ashamed to say that I ever purchased this product. This product should be taken off the market. Consumers Beware!!! read full review »