I had a credit card with Bank of America and carried a balance. I purchased, from Bank of America's website account insurance to take care of this debt incase of involuntary unemployment or disability. I suffered a disabling injury in Oct. 2008 and filed with the insurance company that Bank of America owns. They repeatedly denied my claim.
I have been declared permanently disabled for a year by the Social Security Adminstration as my arm is not likely to grow back.
The insurance company that Bank of America markets on their website is liable for this debt, not me because of the insurance I had purchased in good faith. I filed a claim and they repeatedly denied it.
I look forward to seeing them in court and intend to sue for fraud for selling insurance and not having any intent for honoring claims.

Tuesday, (3/24) I went into your Branch at Gilbert and Guadalupe to pay overdraft fees and figure out why I wasn't receiving banking notifications. I was already very embarrassed about the situation, and the teller made me feel like I wasn't valued at all. When I asked about the notifications, she automatically assumed I was trying to get out of fees, and proceeded to tell me any errors were mine and my fees were not her problem. It was extremely rude and unprofessional. At this point I asked if there was a phone number or person I could talk to higher up, and she refused, saying there was none. I've always had great service with Bank of America, but I was so upset by this experience, I asked her to close my account. I doubt I'll be back. That was the worst customer service I've ever had in my life.

Same complaint on Bank of America lack of fire under their asses to process our short sale of almost 1 year! Same information, all documents sent, two arrasials, the whole nine yards. As of April of 09, we have had
( 4 ) buyer's! All but one so far, have gotten sick of waiting for a negoitator to take the file, and send it to the "investors". We are contacting a lawer. This has to be criminal. We can't even get a car because this is still over our head.

A.W.
DePere, Wi.

There has been a random transaction of deduction of monthly maintenance fee on my checking account. I work in US since last two years and my salary gets deposited in this account. Still, this monthly maintenance fee has got deducted from my account randomly 5-6 times. I called BOFA cust service multiple times and every time they assured me that the amount will be refunded and they said they will put a note of my conversation regarding this on my account. But the amount never got credited. I have lost more than $25 in such way in last two years. Again this happened in November 2008 and I kept calling customer service and they said they cant do anything about the previous amounts since it is more than 90 days on those transactions but they will refund the recent one. Again it was not refunded. Recently I called BOFA two weeks back and they said I need to go to Bank and only the Bank center can see the transactions and they can refund me. I went to the Banking center today and the manager kept telling me that it is too late now since it is more than 90 days she can’t do anything, She said she can not find any notes of my conversation with customer service center. Instead of sympathizing with me and trying to find out solution, she kept asking me the name of the customer representative and the time of the call. I have called cust service more than 10 times, Am I supposed to note the name of the cust rep each time? This is ridiculous. I mean, who does that? And if she does not have the resource to find the notes of my conversation with them on my account, what good the name and the time of the call do? The manager knew that whatever deductions have happened were wrong but she did not agree even after I told her than this is my salary account and I have been working since last two years. I was expecting she would at least say that the charges were wrong and she can make sure they do not happen again but instead she kept saying that she can not do anything because of the law of 90 days. I was not asking her to refund my money from her own pockets. Her attitude was rude and it clearly seemed she did not want to help or find any resolution. I finally asked if she can check the setup of my account and try to find if my account was wrongly setup because of which I am being charged the monthly maintenance fee but she said she does not have access to that and not trained to do so. And she was calling herself manager of the banking center. I was highly surprised and did not know what to say. Finally she said she can send email to concerned department to research this problem. She did not take my account number nor my name and since it was bank's closing time she got up and indicated that I should leave. It was obvious that she would not send any email about the research request without my account number and name. I had no choice but to leave. She moved on to open the Bank's closed door and I left. I am sure now that nothing is going to happen about the money I lost and I don’t know what to do if they again charge me the monthly maintenance fee. This has been my worst experience with BOFA. I really regret having an account here.

I opened an account online with B of A. To do so they require that you deposit $25 in order to open the account. I transferred that from my Wells Fargo acct, and the transaction showed up immediately on my Wells Fargo account. A week later I was sent a statement saying my account had been opened, had a balance of $25 and here was my debit card. A few weeks later I made an $18 purchase. I held on to the original statement saying the account balance for about a month before I got rid of it. Three weeks later I got a notice saying I had overdrafted because when I made that $18 purchase, my account balance was $0. I cannot find the transfer anywhere on my wells fargo statement anymore, it just straight up disappeared from it and have no paperwork to prove they told me I had a $25 balance. They claim they have no proof of any such statement being sent. How could I have opened my account had I not deposited money!?!?! I now owe them $88 and they are threatening to send me to collections.