My name is Diana L. Jones. I purchased a car from Selbyville Holly Kia on April 18, 2009. The salesperson was very pleasant, and professional. I purchased a 2005 chevy colbalt. I had a trade in (2000 Alero) and I put a downpayment with it. 8 days later, I went Maryland and the car wouldn't start. I had to wait 30 minutes before it started. I called the dealership, took it back and I was told it was in the security system and then was I given instructions on how to use the keyless rem0te, and that may be the problem. Well the following... read full review »

The service is horrible. After the second attempt to repair brake noise, they called to say to pick up the vehicle at 4:00 as it was finished. At 3:50, when we on our way to pick up the vehicle, they stated that they would now have to keep it over night. Next day, after they had put my wife a beat up rental, they claimed it was fixed. They stated that they replaced the rotors. We picked it up and surprise, it is still not fixed. The rotors we not replaced and the vehicle still has brake issues. We are taking our vehicle to another repair... read full review »

I received a phone call from Bernardi Toyota stating they were interested in my 2005 Camry...I had bought it there 4 yrs. ago. They stated they were in need of "used" Camrys that were in good condition and that their service people had noticed mine fit the bill and also had low mileage. I scheduled an appt for Sat at 9:15am..was told to go in thee showroom and ask for a sales manager. I rec'd a confirmation call Fri evening at 6:24pm confirming the appt. I arrived there at 9:02..no one on the floor to assist me; finally at 9:10... read full review »

do not...i repeat do not buy a car from these liars...cheaters you will be swept aside like dust the service dept. is instructed to keep quiet the shady girls hiding in the back are the black widows DO NOT DO BUSINESS WITH THESE LOSERS STAY AWAY FROM KIA OF MANASSAS YOU ARE GIVEN FAIR WARNING IT WILL BE THE WORST BUYING EXPERIENCE OF YOUR LIFE LAZY...GOOD FOR NOTHING LIARS-CHEATS-THIEVES read full review »

I bought a warranty on the used car I purchased from Feldman's. They told me that it could be canceled at any time...within 30 days would get me a full refund...after 30 days wuld get me a pro-rated refund. I was due over $1, eaf6a400.00, and instead of returning the money to me, they added it as credit on my car. This was not where the money came from...nor is it where I asked it to be credited. In these tough times, I needed the money really bad. I called and complained, but of course there is no returned call. I will never again buy a vehicle from them. Stick to reputable dealers. read full review »

My wife took her 2000 Mercury Villager Sport to have the front end aligned and have the thermostat changed and have the sensor and cooling fan checked. She was given an estimate of approximately 3 hours to be repaired. After about 2.5 hrs my called to see how things were going and thats when Sandy told her that there was a problem and the mechanic came on the phone line and told that he had an issue with the van. He proceeded to tell my wife he had broke the thermostat housing. They were taking the van to the Ford dealership for a third party... read full review »

I purchased a set of vent visors for my 4 door truck. They fit poorly and interfered with the door weatherstrip and glass. I returned them immediately and am still waiting for almost 2 months for a refund to be issued. Numerous phone calls have led nowhere. The answer is always the same. We are waiting for the vendor to issue us a credits, and we will then refund your purchase price. Terrible customer service from a company that trumpets ''Customer satisfaction is out priority''. Avoid them like ''THE PLAGUE''. read full review »

Series of bad encounters with Honda USJ:- 1. When I purchased a Honda CRV in 2008, the sales person recommended that I purchase the add-ons from external suppliers via her because Honda is selling at a much more expensive prices. She did this in the Honda showroom itself. How unprofessional. She did not bother to run through the checklist when she delivered the car e.g. verify the engine number, show how the functions work, etc. 2. The service manager was not service-oriented and arrogant when dealing with complaints with regard to the... read full review »

Well I got a phone call on May 9th to review auto rewards for 1.95. LIKE A DUMMY i SAID YES. well on the 16th the envelope arrived. I looked it over and was not sure I wanted it. I only agreed to look it over cause they said there would be a 100.card to spend anywhere I wanted to, well there was no card. So I called to cancel this 3 or 4 times wouldent go thru . Just hung up every time, after holding for about 5 to 8 minuets. So today the 22nd day of May I got through. But they had already charged me 12.50 . They said no refunds. I feel very... read full review »

I received a form that i won a prize car, computer, money. I want to know is it a scam please answer? read full review »

All BP gas stations charge an extra 1.00 if you use a credit card. I wanted to buy a couple of items in the store in Garner NC and use the card one time. I was told by the clerk that I would have to swipe my card outside then come in and pay for the couple of items on a second charge, thus having my Visa charged an extra $1.00. They are charging per swipe. Talk about a rip off. I will be using BP gas from now on only as a last resort. What a horrible fraud. read full review »

I took my BMW to get a full inspection of condition after my used purchased. The mechanic took me to the shop area and showed me the 02 sensor wire was rubbing on the drive shaft. He told me he would put a piece of tape on it and Zip tie it out of the way of the drive shaft. This was suppose to be done for free. Instead he put tape on it and left it to continue to rub on the drive shaft . This caused the wire to rub through and cause the 02 sensor to stop working and needed to be replaced..I believe this was an oversight on the mechanics part... read full review »

Thrifty Cars ( Dealer in Clearwater ) sold my grandfather a lemon and refused to acknowledge the fact and ripped off a 73 year old man. My Grandfather saw a car on their website, called to speak to a manager, made an appointment, and proceeded to think he was getting a deal. He found out that Thrifty does not honor their word, warranty, or remember making any promises. I do not know how any of you can sleep at night. DO NOT BUY OR EVEN GO NEAR THRIFTY IN CLEARWATER, FLORIDA. THEY ARE DISHONEST PEOPLE WHO I HOPE BECOME A DEALERSHIP THAT... read full review »

5-11-09 I just bought a car at Planet Ford on I 45 in Houston, Tx. I could not imagine a worse place to buy a car. The sales man lied to us and tried to tack on charges he would not explain when we confronted him about them. The finance guy"Timmie Dowdley" Raised the cost of the car believing no one would notice then tried to tell us a $8400 car was going to be $385 a month for 60 mo. When i called him on this, it seemed that they had tacked on charge after charge without ever discussing it with us. and then they talk about giving me... read full review »

My car was scheduled for new spark plugs and wires at 4:00PM Saturday 02-02-07. Everything in my car was working fine at that time. That bill was $204.16. Is that the usual for a tune up on a 4-cylinder car? By Sunday afternoon I had no heat in the car. When I called on Monday I was told that the mechanics were nowhere near the thermostat for the heater and the car was "old and things wear out." I then left my car to have the heater repaired. Repairs were expected to take two days as a part had to be ordered from Hyundai. Meineke had... read full review »

In the paragraphs below I am describing a very intense problem I have had with a RV dealership. They are very unethical, unprofessional and untruthful, as you will hear in my complaint below. Please, if there is anything that you can do to help us with this problem I would greatly appreciate it? I’m at the end of my rope and no results in sight. In October of 2005 my husband and I went to Bankston Motor Homes in Huntsville, Alabama looking for a motor home or camper. We were planning to retire and do some traveling. We were shown... read full review »

So I was recently at Z auto Sound because I had just purchased a new pioneer head unit from a local electronics store, and for some reason it wasn't working with my XM receiver. So I decided I better go see the professionals at a car audio place. I found myself at Z auto Sound. One of the guys checked out my problem and said that it's very simple. "just reverse the cable" give me $30 and I'll get it working for you. Great! SO I'm waiting around for like 30 minutes, and the guy comes up to me and say... read full review »

Good Morning, I just wanted to share this bit of information with you. On May the 20th my car was towed from my apartment lot (due to me having an expired rental apartment sticker in my window. When I woke up I thought my car was stolen, until I realized that it may have been towed. I called the rental office at about 8am and was advised that my car was towed. The assistant provided me with the number (301-794-4599) and address of where my car was towed, (4706 Cremen RD, Temple Hills, MD 20748. I called the company Bumper 2 Bumper about... read full review »

Hello everyone! I just want to warn you to not buy any vehicle through www.autotrader.com or www.autotrader.ca There is a lot of scam there, usually it is cheap luxury cars like lexus BMW and etc. Be aware! THERE IS NOT SUCH THING EBAY MOTORS AS A THIRD PARTY. All these dealers usually tell that they are going through a divorce and that is the reason they are selling the car so cheap. BE SAFE! read full review »

Thrifty car dealership in Clearwater, Florida sells cars using tactics of dishonesty to its customers. The manager Dan and his partner Bo are liars and once the deal is made, they will not help you at all. The warranty on my vehicle was to cover 30 days or 3000 miles. The transmission started acting up 2 weeks after purchase and they told me to bring the car in. They said that the mechanic was booked up but could see us in two weeks. I informed them that we have only one vehicle and could we get a car as it was being fixed. They told me to... read full review »

I have been receiving multiple phone calls from this Repossession service. My uncle used my name as a reference for a vehicle that he bought and has defaulted on. His phone has been shut off and he does not have another phone number. I see him maybe once a month. and when I do I give him the number and tell him to call them back. Evidently he doesn't. I keep telling these people to quit calling here that I have done my part and to leave me & my wife alone. They continue calling. They called here again about 5 mins. ago. They think I... read full review »

I got a tow from cities towing and the total charge was $96.00. A few days later I checked my online statement and they charged my credit card three times for $96.00. When I called to let them know they made a mistake the girl basically told me there was nothing she is going to do about it and to take it up with my credit card company. She was very rude and would not refund me back for the two extra times they charged me. I looked them up on the BBB and it seams Im not the only one they have done this to. STAY away from them if you can. Horrible people. Thieves. read full review »

I brought my fiance's 2002 jetta in for a scheduled tune-up and routine oil change in May of 2009. When the dealership called me, they informed me that whomever did the last oil change (speculated Jiffy Lube), had damaged the oil pan to the point they would not perform the oil change until it was repaired because they did not want to be responsible if it was permanently damaged. I was unable to reach my fiance and hesitantly authorized the "repair" of $600+. Two hours later, my fiance informed me that she had gotten her last... read full review »

The worst ever customer service I have ever received from a reputed car rental company called Europcar. I made the bookings online which entitled me to a discount of 10% as compared to bookings made over the phone, just to end up at the car pickup point to know that I am not eligible for that discount as they are not aware of any discounts which I was supposed to get! - Worst communication in the organization. Secondly, I returned my car 2 days earlier than I was supposed to (which was done after talking to their customer service... read full review »

We have a 2004 Ford F-250 (diesel) that shuts off while driving. The water in the fuel indicator will appear and then the truck will completely shut down. We've been in traffic when this happens and nearly caused several accidents. I (the wife) no longer drive the truck in fear of an accident. The dealership has been unable to correct this problem. Has anyone had similiar issues and if so how did you rectify it ????? read full review »

I have had a 2006 Azera for a little over 3 years. If you check the service records you will find many, many repairs since the purchase. Some took 5-7 days in which they had to completely remove the dash and in one case take out the passenger seat. The air conditioner has been a problem every summer and required some sort of repair. I tried to return the car but was told that would be impossible si I just sucked it up. The service guys at the dealer have been terrific. The service manager Pat and the sevice drive person Joe have done an... read full review »

kg suzuki aka Northern Auto Group aka Planet Auto Mall - Kinney Galani Poor Sales. They spent too much time talking about the MSRP (manufacturer's suggested price). The key word here is "SUGGESTED". They want you to buy at full MSRP so they can earn thousands from you. They spent no time negotiating. AVOID THIS PLACE! read full review »

Hi guys. This car dealer really sucks... They put one price in internet and once we go there, they say it is just sold...even if u call an hour before u go over there, u get the same answer. And unfortunately (Like me) if we buy a car, the after sales service is really horrible. They dont respond to your queries and they dont respond to your call..nothing... If you are really thinking of buying a car, i request you never and ever even go to Auto Gallery Motors (Newman Bruce) ... Definitly u will be disappointed... read full review »

Auto Gallery Motors & Luxury Autos Of Queens - this place is full of scammers in suits. Went in and negotiated a price and asked for it in writing. I was not going to make a decision until I went to at laest 3 dealers and got quotes. As I quickly found out, the price Auto Gallery Motors & Luxury Autos Of Queens give you is just too good to be true and nobody else can match it. The problem is there are too many suckers walking in that an informed person doesn't stand a chance. Newman Bruce - Auto Gallery Motors & Luxury Autos Of Queens = BIG SCAM! read full review »

I have never bought an RV from them but i live close to them on 20 acres with lots of pine trees. They came to my house asking about transplanting some of my trees onto there property. I said they could have the trees for Free as long as they picked everthing up and leveled the ground nicely. They said they would do that and i could then turn it into a pasture because i have horses. They took all the trees they wanted and then left and never came back. They left large holes all over, Knocked trees over and left them, On a few they... read full review »

Northern Auto Group - Planet Auto Mall - Kinney Galani - Bad service, long waits without explanation..no cars left of the price on the internet. Northern Auto Group had the worst service I have ever seen, left alone with no explanation. Made an appointment to see a car, that they then said they didn't have... I wasted 5 hours and left in disgust. NEVER will go there to buy a car. Prices on the internet are LIES... they never ever have the car., but they tell you they do... read full review »

I took my car in to the service department on Saturday afternoon because the rear driver side window would not go up. After banging on the door a little, the service tech decided to take it into service to try and diagnose the problem. After about an hour, I was told that it may be the motor, but I would have to leave it. I asked if I could get my personal items from the car, to which he asked the technician to escort me to the car. As we were walking to the car, the technician was explaining what he had done and arrival to the car, he showed... read full review »

I bought a new car in july of 2008. The deelership gave me $500 of gas from freebeegas. I mail in the $5 and the card to receive the gas coupons. Each month I mail the certificates in and wait for a gas card. Never receiving a gas card. Call freebee gas and was told that they would be mail. Never receive it. Call freebee gas again number discounted. Mail coupon in and they are now coming back to me saying non delivable. It is now May of 2009 and no gas cards or information on the gas card. read full review »

Company sells auto warranties for profit. Underwriting company (capital assurance) went belly up. Warranties 4 Wheels (wayne) will not step up and even provide realistic guidance of what to do, nor will he refund any portion of his over $1000 in profit from my sale. I spoke with him 1.5 years ago about a claim, in which he fed a line about capital coming out of receivership, he gave me this same line today, when it is public info that capital is completely out of money. Stand behind your products Wayne! When someone spends $2500 they expect something back, . you shouldn't be able to reap the profit while everyone is left holding the bag. read full review »

I must have ordered by mistake, please cancel read full review »

Me and my husband both work, and with the economy we try to get a bargain.But i had to get gas and after i put gas in my car i drove for a little while then the car died, i had to get it towed i relized, that when we got our car back from the mechanic the gas had messed up the fuel filter the injectors and the fuel sensor. I reccommend if anybody thinks they are going to save 5 cents then again . that 5 cents has cost me and my husband $400 to get the car fix i will never go to swifty gas anymore i will pay full price, I reccomneed nobody go there for gas or u will have the sname problem we have had. read full review »

Run flat tire did not inflate when it got punctured at Hwy 70 E. Tried to drive with extreme vibration but was totally unsafe. Called BMW roadside assistance, gave them the location, road marker number. Waited 4 hours for assistance, no help arrived. Called a tow truck 4 hours later at 12.30 am at our own expense. We got different versions from the assistants at Bmw road side. One said the tow truck got lost, one said the company refused that its too far. We are extremely disappointed and feel threatened with this kind of car with no spare... read full review »

I took in my car for oil change and safety and emission test. Few days later, i had to return because the exhaust was not properly fixed. Again i had to return because the car was leaking oil. And the representative was telling me i will pay if the oil is not from the oilchange. The point is, my car was not leaking oil before i brought it in. He did not think of my time that has been waisted. I should be paid for the time lost and not me paying any money again. read full review »

Deposit fee (3000 rand) paid for daily rent a car not received back after more than 2 months! Customer service completely absent and inefficient. read full review »