The issue starts out in August of 2005 where we checked in to a cabin that smelled like an ashtray. It looked like a smoke haze when we walked into the room. As noted in my original complaint the room was terrible and due to a boat breakdown and the condition of the cabin we could not stay anymore than a couple of days. Needless to say we got raked thru the coals and got stuck with a bill for 7 nights even tough we could barely stand to stay three. Our consolation was that for 2006 the cabins are supposedly smoke free. We were not going to... read full review »

Alldrive Canada, located in Calgary and Vancouver, has rented us an RV for 15 days, during the summer. We had a number of complaints about the RV, and told them the most urgent one by phone right away when we discovered it. They did NOT react. After returning the RV, we told them again about our complaints, and said we wanted compensation for it. They said they needed to consult the headoffice, and would react be email within 2 days. They did not react. We sent them an email again, with all our complaints, and their promise to contact u... read full review »

I received an Email indicating I could receive 2 free tickets to Universal Studios. On 10/21/06 I received a tele from etour and travel. I refused the $398 package and explained to the supervisor that there no restrictions on these tickets. I also told him we had purchased a package from eTourandTravel.com and were going to use it this Dec. He gave me an Email address to down load a voucher, which I did. However this voucher said that (1) we had to attend a 90 min. presentation and (2) not valid with any other offer from eTourandTravel.com. I... read full review »

United Vacation Network is using a false pretense to get people to sign up for a program that claims you can get better deals by joining their "club." Well after further review, this is not only not the truth, it is a downright lie. United Vacation Network recently in Loveland, Colorado including asking for $5000 for a membership to a club that does nothing for you. In addition, the marketing company being used ACE Marketing is in violation of several federal violations including theft of services and violation of the Federal Trade... read full review »

I paid almost $200 for a "2 bedroom suite".. for one nite only.. we arrived around 6pm and there were no sheets on the beds.. we got sheets for the beds, but never got any for the pull out couch that my neice had to sleep on without sheets or blankets or pillows.. the mattress on the fold out couch was so bad, that when she crawled into bed that evening, her knees sunk down and hit the metal bars on the frame and she hurt her knees.. she started crying and holding onto her knees.. this is just the beginning.. the other beds in the 2... read full review »

I am in the US Navy and was stationed in the UK between July 2001 and July 2004. I took a trip to Bucharest, Romania in 2003 if I am not mistaken and booked a flight on Alitalia Airlines. The trip to Romania was a nice one but upon my return flight back it was a nightmare. First the flight lost my luggage and I had to wait two hours in line to file a claim with the airline at the airport. This of course cost me the last train back to London which I had to get a cab for about $120 instead. Next I waited about a month and called the company... read full review »

Out stay at the Hard Rock Hotel in Orlando was a huge disappointment. On our arrival on 7 October Saturday we were informed that the Hard Rock Hotel didn’t have any rooms available to honor our reservation. Our desk attendant was nice and wanted to be helpful but it was very difficult to understand him since he spoke very broken English. After the manager came out to help us with the problem, he saved the day by finding us a room with a garden view. Having paid in advance for a non-smoking with a pool view, I was rather upset to find my... read full review »

We want to inform you our disatisfaction with Air India regarding the compensation due to the cancelled flight on 12/21/2003. Following is the summary of the complaint. Air India flight ( From Newark NJ to Bombay - India ) was cancelled on 12/21/03 due to some reason unknown to us.Four of my family members named below were on board the flight. 1. Najmi Shaikh 2. Shua Shaikh 3. Ilham Shaikh 4. Mina Siddiqui Flight was reschedulled next day and arrived at bombay one day late. Consequently, they missed the connecting train, hotel... read full review »

On september 30/2005 i bought two tickets from expedia to travel on december 29 2005 to madrid. On october 2005 my husband had an accident with cerebral hemorrhage. I call expedia to cancel the trip and they told me that i have a year to use the tickets due to the situation. My mistake was that i believe what they told me. When i asked again for the refund they ask me for a doctors letter. I sent all the papers they ask me for via fax 1-678-392-1033. On june 7 i ask again for the refund and they said to me that it takes 2 or 3 billing... read full review »

I took out travel insurance with insure and go on the 27th july 06, and was due to travel on 8th august 06. Unfortunately at the time my ex-mother in law was in hospital receiving treatment, but not termianlly ill, it was discovered on 30th august the hospital had damaged her leg which resulted in her death on the 1st august 06 from septicema,i could not go on holiday as my children her grandchildren were very close to her and very upset, and we could not miss the funeral, so i cancelled my holiday, unfortunately the insurance company will not... read full review »

Unbelievable! I managed to find at least 12 related complaints on Google about this company, its many agency representatives (other companies that funnel money to Travel Service Network), or affiliated companies (Infinity Incentive Group). They have operated under the name of Travel Service Network, TSN Travel, 123Free Travel, and many, many, more. They've taken (s**kered) consumers in the states of AZ, MO, IL, FL, TX, and many more to now include CA. I might be the first CA residence who has caught on to their scam. They are operating a... read full review »

We would like to file a complain about Carnival Cruise Lines, and our travel agent Bill Browns Plaza Trave/Capitol Marketing (1-727-895-8151), our travel agent name is Maggie Haberstick, her number is 727-290-2114 and her email address is e-mail. Our honeymoon trip, a Cruise to Alaska (booking#5JX290) had to be canceled after problems at the US Postal Service and bureaucracy at the USCIS (former INS) prevented us from having our international travel documents in order in time for the sail date. Accordingly to Carnival's policy, we... read full review »

We purchased a beautiful stainless steel, glass top, hidden element Maytag range in mid-2005. After we performed the self clean mode, the oven did not heat up any more. We had almost every part on the range replaced, more than once. Maytag kept insisting that the service company try one more thing, one more thing. Their last suggestion was for the service company to modify the engineering on the range. The service company refused. After months and months of service calls to fix this recurring problem, Maytag has finally agreed to refund the... read full review »

On the 16th of sept. 2006 I was confirmed on your flight [IB0211] taking off from Malaga to Madrid to catch flight [IB3234] heading home. I reached the airport and actually was queuing for my flight well before the statutory 45 minutes of the boarding time. Prior to reaching the counter #212, the ground hostess announced the flight was closed. In order to catch my Madrid flight, I was further recommended by your people to buy a new ticket on 'AirEuropa', next door. I had no choice but to pay AirEuropa 206.90E to purchase thi... read full review »

2001 - a group of us booked into Elysium and when we arrived there they placed us in a different hotel (one without a pool but they ley us cross the road and use their pool). 2005 – I went out to Mykonos again and the 2 friends I was meeting there were again moved out of Elysium on arrival 2006 – My partner booked his 50th birthday party in Mykonos and arranged (against my advice!) for us all to stay at or near to Elysium, as well as a cocktail party at the Elysium. We were told that if we booked through a travel agent... read full review »

I don't know if you can help but I don't know where else to turn. Basically I held my wedding reception at the Village Hotel in Walsall, West Midlands, having stayed and gone to functions there I was very happy with the hotel. Unfortunatley my wedding day which was supposed to be the best day of my life went from bad to worse as soon as we arrived at the hotel. I have written to the manager who has told me he knows nothing of this day and has told me to just forget about it. Normally I would forget it, but as it... read full review »

I have been a Diamond member with Hilton Honors for numerous years. I do have one of the few remaining mutual funds accounts that enable myself and my domestic partner to both to be on the same account. During the month of February we checked into the Hampton Inn Convention Center for one night. The night auditor was very unprofessional. He was constantly talking on his cell phone and our check-in process took almost half an hour. During this time he felt the need to explain to us what a king bed room was and that it would only be one bed... read full review »

Copy of Email to Lufthansa: The day 20 octobre 2006 I was flying Poznan-Munich- Madrid Ticket Number:257 2114 388 232 - 34 LH 3177 20 oct 2006 Poznan Munich LH 4426 20 oct 2006 Munich –Madrid Coming to Madrid 20 oct in evening I cannot take my luggadge because of the lost of the luggadge, (see copy of confirmation of lost luggadge). Stuff in Madrid announce me that luggadge will come next day ( maybe). This wos not acceptable because of in my opening Fermax official Convention 2006, the day 20 oct.2006 I... read full review »

I signed a contract with Vacation Network, Inc back in 1996 to sell my time share. Once I paid the $500 fee I never heard from them again. I was going through a lot of old papers when I came across their contract and remembered the situation. I was very angry at the time but I'm not usually one to complain. I was curious about the company to see if they were still in business. I found their website under Googe search and was kind of surprised to find other complaints about these crooks. I just want to echo the complaints along with the... read full review »

We attended a conference at the Alexis Park Resort and Spa in Las Vegas in October. When we arrived the conference of what would be about 160 of us had already started. Right away we were told that the Secretary of the groups room had been broken into and that conference registration money had been stolen. Unbelievably at 4:30 am that morning I was woken by a loud noise and yelled at my husband to wake up that someone was breaking into our room. I opened the door from the bedroom to the bathroom to find a woman in our bathroom! I... read full review »

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund. read full review »

I booked a two (2) night stay at this hotel as a surprize for my husband who just returned from Malaysia. Upon check in I was charged twice for over $800.00 + $50.00 for a parking fee. The next day I couldn't use my debit card, I was "over my limit". I called my bank and was told that the Fairmont had put authorizations of nearly $1800.00 on my card! I went to the front desk to complain and called from our mini-suite. They sent up a couple cigars for my husband, but couldn't resolve the problem for my debit card. So... read full review »

In October 2006, I booked into City Hotel, Amsterdam (above the Old Bell Pub). I had stayed there 5 years ago, and found it basic, but clean. I booked over the internet which featured photos of large, clean rooms. Upon arrival we were taken to a room in another building. The stairs were steep and winding, the walls and carpets stained and filthy, and the air stank of mould. The room was as bad, plus stained sheets and a blood-stained mattress. I returned to the desk, explained that this was not the room I had booked, and that it wa... read full review »

My wife and I own a timeshare in Quebec, Canada. We were contacted by Your Last Resort LLC, Dan Goodman was the contact. We finally decided to list our timeshare with Your Last Resort LLC in February of 2005. Their "Your Last Resort LLC Guarantee" was the deciding factor to our listing. We figured we had nothing to lose. The timeshare was for sale for the required one year but nothing happened. So we sent them a copy of the original signed contract by registered mail within the required time as specified in the guarantee. Nothing... read full review »

Mid 1998 I contacted a local travel agent to book a Princess cruise for 4 (my fiancé and I and my two daughters) to celebrate the Millennium -- i.e. New Years Cruise 1999. I was told that no brochures had yet been printed but that the details -- dates, ports, and so on -- were available, and that we could make a booking for a deposit of $500 per person (total $2,000 US) to hold two specific staterooms. Booking so far in advance of travel I was concerned about cancellation policy, but my travel agent was assured by her Prince... read full review »

Accessing my email address and charging $9.00/month without authorization. That’s $9/month for the discounts and $9/month for the travel values. September and October. Would love to get my money back!! Teri Frisco, Texas read full review »

Yesterday, my mother had a Aeromexico 4:40 PM flight from Guadalajara to L.A. I'm sure since the flight less than capacity given that this isn't the busiest time of year, Aeromexico cancelled the flight and put her and everyone else that had that flight onto their next one, which was 5 hours later. This shows the airline puts no value on a customer’s time. All they offered was a meal voucher. They wouldn't even offer to put her on the next flight out to L.A. on Mexicana, Delta, or any other airline. People were outraged... read full review »

Cendant (Days Inn) offer a 'best price' guarantee - but it appears it is impossible to obtain. Cendant customer staff is rude and obnoxious. I don't know next steps to escalate this, at best it is deception. Try it - book a room online at www.daysinn.com (you can cancel later) then search for a lower price same hotel room online (it's easy to find). File the claim form and Cendant will have one reason after another why they refuse to honor their commitment on their website. In my situation, Cendant first said that they... read full review »

I have two complaints concerning Delta airlines. Both occurred on the same trip. My first complaint is concerning Delta Airlines was on July 26, 2006. Upon arriving to Seattle on flight 1115, it took 1 hour and 45 minutes to get our luggage. We were repeatedly told over the speaker that the luggage would arrive momentarily and directed to a new baggage claim unit. One person was told by an airport employee that four cars of luggage had just been sitting without anyone unloading. Another delta flight arrived after ours and received their... read full review »

I was a customer at this hotel . Once I walked in this hotel the person at the font desk Timothy yelled out asking if I was a guest. I told him I was and would like to chkeck in . He told me he wanted all my guest to check in at the front not sure why but he did. I told him they havent arived yet, then he sighed at me like I was in the wrong. I asked if he was having a bad day. He said no he just has to much going on. Thinking to myself oh ok that my fault becuase I walked in at 200am? So I let it slid then he asked me for the names of my... read full review »

I attended a presentation re: real-estate purchase at Wildwood Shores and was given a Vacation Voucher/Jetaway Activation Form in return. I sent in the Activation Form as per the instructions to: Infinity Incentive Group 8777 East Via de Ventura, suite 399 Scottsdale, AZ 85258 After many weeks of waiting I had not received the Travel Request Form I was to receive I called the Customer Service number at 866-852-4895. The representative was very nice and said that my voucher had been placed on hold because they had not heard back from... read full review »

There is a scam going on right now that promises one of five possible prizes, but the only prize that they give away is the "expense paid scam vacation for two getaway" that we have to front our credit card and pay them money in order to use the voucher. The other four "gifts" are supposed to be a TV, a DVD player, a microwave, and a laptop. The company who call themselves "Tri-Star" send out a phony scratch off card that reveals a slot machine game and if you match three across of "7"'... read full review »

My husband and I contracted to purchase a unit only if we could sell the timeshare we were staying in at the Mayan Palace. The sales person insisted he could help with this and we could use the proceeds to pay for a unit at the Fisherman. They agreed to take the Mayan for Tax rebate and return it to us to sale with vacationweeks.com. Helen Mosello for a fee of $529. Four days later we decided to cancel the conract. We went back to the Fisherman and was told we could not cancel because our Mayan Palace had already been use by them for tax... read full review »

We did check our RCI confirmation letter and it stated it was for a 1 bedroom with two sofas. When we arrived the rooms did not have this accomadation or at least they stated that they did not have it available. That is when the clerk offered the extra room at no charge. Then, at check out we had to pay for the extra room for all 7 days of our stay. We were mislead and we did not find out until we checked out of the Il Poggio. We did tell the clerk at Il Poggio that the ants were prevelant in the room. The clerk stated, "it is that... read full review »

Tour operator Armas Hill (Focus On Nature Tours, Inc., Wilmington, Delaware) was paid well for a birding tour of Newfoundland, Canada, in July 2006. However, he failed to pay the bills and finally bailed out altogether, leaving the group floundering. Reports indicate this is far from an isolated event for this tour operator. I am inviting anyone experiencing similar problems with this outfit contact me per my trip report website. My trip report can be read at http://pweb.netcom.com/~naturepark/ Before flying home to Delaware, Arma... read full review »

I am 64 and went to Puerto Vallarta the week of September 24th as a guest of my cousin. We rrived late Sunday night (flight delays)so verything was closed when we got there. Monday morning our irst day going to breakfast we were ttacked by the Myan representatives. After one hour of no nonsense conversation I walked out I was starving. The rep. said we could have reakfast on him if we listened to thee presentation. After three hours I walked out. Friday morning I was hit again. I told the rep. I needed to talk with my daughter on this and wa... read full review »

Well in august i went to india by mahan air line. on the way back one of my suitcase zip was broken, and some of my expensive goods were stolen. at the airport i made the complaint ,they filled the form and gave me one of the copy and advised to send it to Mahan Airline office in Birmingham whichone is in Hagley road. they also advised me to sent the list of missing items. so next day i send all the paper work to the mahan air line. each time i ring the same answer i am getting is they are are still soting it out now it is october month. it i... read full review »

This is to report the pathetic experience I have had with Sunnyvale travels. A couple of weeks ago I needed to book a ticket to India. At the time of booking, I was advised to fly via Cathay Pacific as it was supposed to be cheaper and have the same level of experience as Singapore Airlines. Also it was informed that the flight could easily be rescheduled. However, later on when I actually needed to reschedule the flight, I was told that it cannot be done on all days as the airlines only flies on 3 days of the week and not every day. What i... read full review »

Don't fall victim!! This is what happened to me: I was taken to breakfast and then told how I could make lots of money if I bought several timeshare weeks with Mayan Resorts and rented them out. I was given figures (which I never got copies of) by my salesman that would make me good money. I later found these figures to be grossly exaggerated. I was also given figures showing how my timeshare would increase in value, which I also later found was false. I was told after I signed the contract by my salesman that I was "locked-in"... read full review »