I just received the L'Occitane order I placed online on July 25. Although my total was US$107.57, I did not receive the Green Tea set that would be the bonus for orders above US$75.00 (as advertised on the catalog I had previously received). I am absolutely positive that I entered the promotion code provided on the catalog. After opening the package, I immediately called L'Occitane's customer service and explained the situation to the representative who answered the call. The person asked for my order number and after a few... read full review »

I just came from Lowe's and am not very happy. I went for paint and plants. Seems when they ask you if you need help, you really are supposed to say no - I asked the girl in the paint section for help choosing a color from some of the samples and she told me I needed to take them home with me and decide - all the time complaining to a co-worker about her schedule. I made my decision by myself and as big of an inconvenience as it seemed to be to her, she mixed it for me. Still, complaining to her co-worker, she never said, "it will be... read full review »

I have been a loyal customer of Verizon since arriving back in the country in 2004. For the past few weeks, I have been receiving daily telephone solicitations for me to internet service (800)567-6789. Sometime it occurs 2 times a day. I keep on telling them the service is not available in the area. This is forcing me into making a decision to discontinue Verizon phone service for lack of action for them to take me off their do not call list. I have made phone calls being transferred to one department and then to another. Lately I just... read full review »

A&E Factory Service Northern California Citrus Heights, CA. On March 30, 2007 I purchased a condominium that came fully equipped with Kitchen Aid brand appliances included the refrigerator that is referenced below. Beginning on July 25, I began experiencing problems with device not holding temperature. After calling customer care and receiving troubleshooting information I waited to request a service call. On July 27, after no improvement I called to schedule an appointment. I was referred to A&E Appliance (18007713029) who... read full review »

My car was stolen last year in june(06) and so were my commerce bank checks with a whole lot of other personal property. My car was stolen at about 11 pm on friday night I called 911 right about then and then called the customer service# behind my debit card and they refused to help me or take my info ( this is my debit card that was for the same checking account that the checks in my car were for). The COP arrived at like 4 am or so and was there for about 30 - 45 minutes and by the time I went to sleep it was like 5 am or so the next day... read full review »

Have you ever heard of losing you deeded week even after you have paid for the yearly maintenance fee as well as the collection fee (another 50%)? Does this sound reasonable? It sounds very fraudulent to me. Now that I have paid for the yearly maintenance fee, my "deeded" week is still in a forfeited status. After trying to resolve the issue with the "owner association", Jackie Riggs, her response was she has to "look out for the interest of the other owners of the association." Frankly, I do not think... read full review »

The tool itself, supposed to sharpen just about anything, leaves nicks in blades, but most egregious is that there are no "freebies" as the tv ad implies - they cover the total cost and profit of the products with an enormous handling charge, $24 for something it costs UPS under $4 to deliver. This is a total scam. It's returnable, but of course they will not refund their highly excessive processing charge. I am reporting this to our State consumer fraud division and returning it on principal as well as dissatisfaction with the... read full review »

My son from out of town, is driving my Chevy Lumina Euro on 95 N in Georgia. The car breaks down, stalls out, and is disabled, now on the side of the road. This Chevrolet dealership quotes a 25% markup on the Tow truck's bill, $90.00 to look at the car to quote repair charges, and storage fees. A couple of phone calls later, and I am being treated fairly at an independent, family owned repair shop. You really do wind up paying for the pretty building at these dealerships. Be careful out there. read full review »

I to am being charged. I checked my online bank statement for each charge and this phone number was posted: 866-408-4016. I called it and it is the number to CreditReport.com. It gives you the option to stay on the line and speak to someone. If anyone needs a phone number for this, give 866-408-4016 a try. read full review »

Beware of Benfield Ladies. Do Not fall for the Wellness Plan (Scheme). In a nut shell, I my wife, seeking the best of care for our six year old Golden Labrador Retriever Macx, went to Pet Smart (Franklin Blvd Gastonia, NC), bought the insurance and brought him on a regular base. Macx developed a lump on a toe and was constantly biting at an open sore on his foot. They bandaged it, prescribed antibiotics and sent him home. Within a few days and two more visits, the toe was larger and became infected. Benfield, playing on my wife’... read full review »

I flew from Houston to Detroit on August 5, 2007 (with a plane change in Chicago). I had just purchased a brand new suitcase that weekend from Macy's. When an old beat up piece of luggage (same brand) came by on the conveyor, I thought "that is what mine will look like in a few year". Unfortunately, that was my new luggage. It must have dropped from quite a distance because the wheels were completely caved in on one side and the metal running down the side was bent and pushed into the bag. In addition, there were several... read full review »

I stayed at a quality in where the halls were dirty, rooms to maintenance were open and visible, the pool was dirty, little to poor maintenance visible in pool area, the breakfast area was poorly staffed, not clean, and overall just sub standard for close to $100 per night. I was surprised and will never stay at a Quality in again. read full review »

I recently got charged also for the amount of $12.95 by FreeCredit Report.Com/CIC Triple Advantage for a service I never actually signed up for. A lot of people have been scammed for the same reason and the same complaint. But what I don't understand is how did this company got hold of all my bank details and VISA debit card number and charged me $12.95. read full review »

I ordered a frame,mattress and cover from this company. A box containing the rails, instructions and parts was lost in shipping via FedEx. Two boxes arrived with 2 slats w/chipped wood pcs., one slat had 2 splits in the wood lending it unsound structurally and the left arm end pc was missing a support part -4 pcs all together. (Some of the wood was warped and screws not in completely.) I took good pics and reported it via email and phone. No response to my email and the machine said they would call in 48 hrs, I left word and waited, no... read full review »

I signed up with Yahoo! Web Hosting to host my Wordpress blog. After signing up, I clicked on "Activate a Wordpress blog" and their system set it all up. Everything worked well for about a week. This morning, Wordpress cannot connect to the MySQL database. As a result, my site is basically dead. I contacted Technical Support, was escalated to Tech Support 2, was put on hold repeatedly, and at the end of a 52-minute call was told that it was a server issue and it would be 3 to 5 business days before the problem was resolved. He offered... read full review »

I was only suppose to pay for shipping and handling. I got the pills trial size i might add. About a month later they send me maybe 4or 5 bottles of pills. That i did not want i sent the pills back to then thinking they would do a charge back on my credit card. When that did not happen i call the company only to get the answer machine this when on for days. Finally someone called and informed me that my money could not be refunded. So it lost 4.95 plus 149.00 and i only wish that this company be made to refund honest people money. God will get them just weight and see. Thanks for let me tell my story, thanks again! read full review »

Anthem Blue Cross and Blue Shield - Staples Mill Road Richmond, VA. On July 20, Anthem debited $641 out of my checking account without my knowledge or permission. On Monday morning, I called Anthem. Customer service transferred me to Ms. Vera Moyer . I gave her my personal ID number to look up the transaction. She said that Anthem had not taken money from my account, other than cashing the check that I send them each month. Ms. Moyer said she would look into it and call me back no later than Tuesday. She never called. I've called her... read full review »

Home Depot 955 Bloomfield Ave Clifton, NJ 07012 (973)472-4600 Website misleading and confusing. I was looking for a "Ryobi 18-Volt The Works 8-Pack Cordless Combo" SKU # 167-144. I first discovered this item their website. It said it wasn't available online but it is available in stores so I go to the store and they didn't have the one that I was looking for but it did have something very similar: "Ryobi One+ Renovator Plus Combo" also with the same SKU # 167-144. This combo kit had less tools then... read full review »

I recently purchased a new KIA from West Palm Beach KIA [Florida]. I am 82 years old and on occasion, not too sharp; if not trusting. In simplicity, I was given prices for the EX 2007 series, accepted a price {actually later learned to be high}; but then the situation was twisted and I was given an LX [cheaper model] on delivery. I was so absorbed with the salesman's technical chatter on the advantages of KIA, that I did not fully note the contract, but merely the numbers. Actually the contract did not have a reference to the... read full review »

All cellphone companies in the US charge both the sender and the receiver of a call. So I also get billed when I answer a prankster. I believe that only the caller should be billed since he initiated it and therefore should take responsibility. This will discourage pranksters from abusing the system. This is especially annoying when you are driving and have no time to look at the caller ID when a prankster or a wrong number calls you. read full review »

My husband and I purchased our new home 3yrs ago and I was happy to see a Lowes Home Improvement store being built within a few miles from our home. I shortly became a frequent shopper of the store and felt they had a good reputation as well as knowledgeable staff. We began the process of shopping for a new entry door. Early April 07, my feelings change and now have become a complete debacle of utter frustration. After many days of trying to select a door, calls I made to the mill work department were not followed up or returned in a... read full review »

I believe the WES has a very bad costumer care service. I waited nearly an hour to get through to them and this guy on the other end says he cant deal with my problem and that he doesn't know whom I should contact for the same and that I might get it from the website and I didn't. read full review »

Ordered a cell phone from cellhut.com, and by the following day i had 12 e-mails advising that the e-mails did not have enough to identify me. I sent them a second e-mail address and was advised that that was insufficient. I then cancelled my order on july 24th was was the second day after i placed my order on july 23rd. The order was confirmed cancelled on july 24th, but i keep getting e-mails that my order is still opened and that i cannot cancel the transaction. The total amount charged to my credit card was $564.87. I believe that cellhut has a computer program that does not function. Manuel read full review »

Sonic Drive-in, Lake of the Woods exit, Columbia, MO. My husband ran to Sonic and brought home our late night dinner, a few months ago. No surprise! The order was wrong, he e-mailed the corporate office and we got no reply. A few weeks ago I called the office, they were going to have someone return my call. No reply. A week later I called the corporate office and I was assured I would get a call back in a reasonable amount of time. Guess what, no call back. So I called and asked for a manager, I think the extension was 446, I left him a... read full review »

Primary Financial Services, LLC 3115 North 3rd Ave, Suite 112 Phoenix, AZ 85013 602-279-1000 The debt collection practices of Primary Financial Services are abhorrent. My so called representative, Mr. Skapp, threatened litigation on behalf of Wells Fargo (who I owed in the first place), insisted that I was not capable of paying my debts after telling me what he was able to access, informed me that he will call any reference necessary to get in touch with me (which he did), constantly put words in my mouth OR twisted anything I said... read full review »

I have a 2002 Nissan Sentra that I brought to ABC Nissan to check out why I was getting a service light which would not allow me to pass emissions. First they said it was a Charcoal canister $250.00 then it was a Vent valve $260.00 That wasn't it still getting a 1446 code OH this is after they replaced the computer!!! So next they said it was the gas tank $500.00 ??? Nope here we are 2 months later no Tags on the car yet back into Nissan with you guessed it a 1446 code everything has been replaced and they continue to want to play part... read full review »

Saturn of Torrance, Saturn North America, and General Motors Bought a new Saturn Outlook. Saturn Torrance promises free loaners. Have had multiple service problems. Received "free" loaner and then got charged almost $150 by Hertz for the loaner. Told by Saturn it would be reimbursed and cleared up; a month later we still have the charge. Tried to get Saturn corp and GM help. Area Manager sent us back to Torrance service manager who has been promising the reimbursement all along but accomplished nothing. Tried calling GM... read full review »

I can top your worst ever customer service story. I bought a Pentax Optio W20 from Navy Exchange. It looks beautiful! Its features include "Water proof" and "Shockproof." I live on an island, so waterproof is always good to have. In less than 4 months, the camera wouldn't turn on. I searched the web for service center (wasn't easy), and finally got to Golden, Colorado. I mailed out my camera and it was received on June 8. By July 10, I received no feedback from Pentax. So, I sent two emails asking about the... read full review »

I want to thank all of those that wrote about this company and their experiences with CHBA. My story is the same, I found myself without health insurance, and requested information via email. I got many calls from pushy type salesmen/women when I went on the Internet requesting information. Dealing with sales persons from the health insurance companies today is as bad as dealing with a pushy car salesmen or old life insurance (door to door) person of days past. They all promised more than a politician and were vague. I told the person... read full review »

I have a 2004 Ford F250 with the 6 liter diesel engine. The truck has had a problem prior to 12k miles. It bucks and surges when going up a steep hill, making a noise that sounds like it's coming from the drivers side wheelwell. The truck has been into Bozeman Ford in Bozeman, MT 5 different times for this same problem. In addition, it has been into Broadway Ford in Idaho Falls, Id for the same thing. With these trucks once they go out of the 36k warranty, you have to pay a $100 deductible in order to get work done under the 100k engine... read full review »

I have never heard of this service. I found about them when I saw a $1.00 charge and a $19.95 (separately) on my bill. Unfortunately for me I was low on money in my checking account, and was given two $35 overdraft fees from my bank. I'm currently filing a report with my bank, but will hope that I receive a refund for my overdraft fees and the $20.95. read full review »

Since September of last year RN *REALONE have started withdrawing money from my account without asking me whether the company can do so or not. Obviously REALONE is based in Seattle, USA, and offer services that include the downloading of music etc. My husband once asked for a free sample of such services. We do not remember what it was, and when I ask for information about what service RN *REALONE keeps charging us for, the "support group" tell me that I do have an account but there is nothing in that account that I should pay... read full review »

I purchased The Bean (used for mostly abs) in April 07'. By mid May, The Bean developed a small tear near the seam which of course slowly let the air out. I called the company, they sent me a new one. By the end of July that one developed a small hole near the seam too. Now, I'm 5'2" tall and am 118lbs so I'm not breaking it because of my size! The company is now sending me a 3rd one (the Bean really works wonders with the abs but I just don't know how much longer I'll use it if the next one develops a hole... read full review »

They sold me a piece of junk ring. The "stone" rattles back and forth. It was not how it was listed on the website. I could have gotten something better out of a cracker jack box for $60 cheaper. Also, their customer service stinks! They don't fix problems. read full review »

Please DO NOT BUY HP! Customer service in India lies, and they don't bother to take any responsibility. No ethics or the least of consideration for customers. My case involved a clear commitment to solve a problem under specific constraints, obviously it was not honored. Not only it is frustrating the poor quality of language communication but also the lack of technical skills and ethics. read full review »

EDPReporting took $159.95 from my checking account without my knowledge. I didn't know they were going to take anything out of my account. They are the reason my account is in the negative. read full review »

This subscription was made by a 17 year old without parental permission. Besides that, the advertised price was $9.00 per shipment, but I am being charged $36.95. For these reasons, I want this subscription canceled immediately. I will refuse and return any more shipments that are sent to me. read full review »

I don't recall requesting a credit card from this company. However on 8/01 and 8/03 the following unauthorized charges appeared on my checking account. $4.95 preauthorized debit; $49.95 electronic check and $54.95 electronic checks. They claim that I requested the card but I don't recall doing that. I think they piggback on another website so the customer is not aware of who they're submitting the information to. I am trying to get a refund but they are not responding. My bank advised me to file a police... read full review »

They will not honor their extended warranty if it includes the need to open up the motor. Bastards!! My motor vibrates above 11mph. 10 mph or less it is fine and runs smooth. This is a SunL/Aim-Ex 110cc ATV. I bet it is something stupid like a bad roller, or a stretched belt on the CVT. They sold me that extra warranty for $150, and then told me the condition was unrepairable. The next step was for them to offer me $200 towards another machine and take the $700 110cc one back. They are a bunch of con artist, liars, and love to break... read full review »