CATEGORY: Automotive
Essendon Nissan
I am writing to inform of a recent experience of mine that falls into the category of "poor" Customer Service management by the Nissan Motor Company. I have detailed the history of events below and am extremely disappointed and surprised at how 'Casual' my concerns have been accepted by the organization in question - Nissan Motors Essendon.
My issue relates to a Major Service I had performed on my Nissan Pathfinder back in January 2008. Upon picking up the vehicle there were a couple of issues I noticed had not been... read full review »
Enterprise Rent a Car`
I went on line to make reservations for a compact car, (because of the gas prices). I had to wait two (2) days for this can and on the third day I was to get one at noon. I did not get one until after 2:00pm. This is the worst rent a car company that I have ever used before, but it is the only one in Beaufort, SC. I would have to take a long ride in order to rent a car but it is now worth the ride.
Karen C. Holmes,
843-986-4201. read full review »
The Car Market
Bought a Dodge Intrepid here and was told that the dead battery was due to the door being left open. Well, it wasn't and it ended up that the car had serious electrical problems. The dealer refused to remedy the situation and I eventually had to get rid of the car. I would not have bought this car if I had known it had electrical issues. The dealer mad it sound like I was being unreasonable in trying to get the issue fixed. read full review »
Hallum Motors
On January 7, 2008 I was a victim of Hallum Motors’s false advertising and lack of integrity. Do yourself a favor if you are considering doing business with them and don’t. I submitted a “Buy It Now” bid on E-bay for a 2004 Chevrolet Tahoe in which Hallum Motors was the seller. I submitted the bid because of the “advertised” details of the condition of the Tahoe. The specific exterior description listed “No Visible Dents” and “No Visible Scratches”. I called Hallum Motors on January... read full review »
Cottmann Transmission`
I went to Cottmann Transmission with a 1996 Ford f-250... It needed a complete rebuild... I offered to pay an ADITIONAL $500 for upgraded parts to have a stronger more durable Trans... The Transmission lasted about 15 months... with less than 18, 000 miles... DEAN the jerk that runs the place would not warranty it buy saying I only got his basic trans service with a 1 yr warranty... and wanted me to pay for the parts AGAIN and he would do the labor... The main problem with that is I already paid for the parts and he never even installed ANY... read full review »
bajrai int'l
To the Managing director of GM’s representative
Dear, Sir/Madame
I have long been an admirer of the Hummer, and was happy when I achieved my dream of owning one. However, I am very dissatisfies with the service I have been provided by Al-Jomaih in Jeddah, KSA. My car has been in the service shop for a very long time (3 MONTHS) and I do not see any signs that progress are being made. I originally took my Hummer to the service center as I felt that there was something wrong with the way it was maneuvering. The... read full review »
14 Mile & Farmington BP Gas
I have been in the above station frequently. While the employees do not know me by name, my face is surely familiar. On Friday, March 14th at approximately 6:10 I stopped to fill my car up with gas. Unfortunately and unbeknownst to me when I tried to pay by debit card I had insufficient funds. When I tried to work the situation out with the persons who were working in the station, they rejected all of my attempts and said they would call the police if I did not pay and left the premises. As I have frequently stopped at this station I wa... read full review »
Saturn of Fishers`
I have had my 2001 SL in and out of there for nearly a year for the same problem. I have given them well over $600.00 so far, in several different trips, to fix the same issue. An honest shop gave me the bad news that the main computer brain needs to be replaced, and only Saturn dealerships are allowed to make this repair. I took it back to the dealership and told them that, but instead they changed the oil and told me that it was fixed. They even charged me an $85.00 "diagnostic fee" for changing the oil. Needless to say, it i... read full review »
B U Bhandari / TATA Indica DLX
I have given vehicle for servicing on 12/3/08. As per their regular routine the service engineer made job card with details of everything. On 14 th march i received SMS saying ur vehicle is ready. When i went their, first it took almost 25 mins for a service engineer to come to attend me even after reception give him calls 4-5 times on mic. Then he explained me the bill without showing the vehicle and what done to it. Then after @15 mins he bring the vehicle for giving me detailed information of what he has done as per job card. When i saw... read full review »
AAA Insurance Company
I was recently in a car accident and have AAA for car insurance. My car is going to be in the shop for a while so AAA suggested I get a rental and I was told that unless I got a rental car with upgrades I would not have to pay for it so I agreed to get a rental. AAA then set up a rental for me with Hertz. Once I got there though they did not have a car that was $20 a day which my coverage covers so being that I was already there and now in need of a car I was forced to rent a car for $23.99 a day. I tried calling AAA and of course got only... read full review »
Sears Auto
On 3/12/08, my wife and I were fleeced by the Sears Auto center at Cherry Vale Mall in Rockford, Illinois. My wife took our vehicle in for a simple alignment, which she was quoted would cost $69.99. Our primary mechanic had already checked out the ball joints a week ago and confirmed that they did not need replaced. He recommended the alignment, though.
However, my wife received a call from Sears Auto after dropping off the vehicle, and they informed her that it needed new ball joints. She told them that she did NOT want them to... read full review »
Kanata Ford
I purchased a 2005 Ford Escape from Kanata Ford not even two weeks ago. They have had the car for repairs 5 days already. It gets returned to me (after I go pick it up from them of course) and still doesn't work. I have had two tows and missed countless work hours, sat at the side of roads and generally been frustrated.
The service team works on their own hours and schedule. They never offer to bring anything to you so I spend my lunch hours running around picking up cars. When I bought the car, the sales guy lost the second... read full review »
Advantage Auto
Do you want friendly customer service before and after you make a purchase? Well do not waste your time at Advantage Auto in Tyler, Texas. The salesman I dealt with did not even pretend to have great customer service. He did not listen to what I had to say which caused me to lose practically a whole day. I am not bitter about not getting the vehicle because I told this vulture that I have a vehicle already and if I cannot get financed (because I am a college student) let me know now. I just wanted to see if I can get something bigger and... read full review »
AwesomeImports.com
DO NOT BUY FROM THESE PRATTS! They made me travel 170 miles after arranging a test drive with a guy called Lee but when I arrive i was told its a write off after doing a Hpi Therefore wasn't willing to sell it anymore!
Even tho the car looked in decent condition to me and had a mot they were saying its a total write off - WOT A LOAD OF BOLLOCKS - they even had it advertised as HPI clear. They just seem a load of fucking dodgy half wits so don't bother waste you time and money with them! read full review »
Awesome Imports
DO NOT WASTE YOUR TIME! These prates made me travel 170 miles only to find out the SUBARU IMPREZA GL / TURBO ENGINE CONVESION - I was going to buy was written off therefore they couldn't sell it. They even advertised it as HPI clear on ebay and autotrader. Just a bunch of half wits especially LEE so make sure you check properly before buying from these twats. read full review »
AIG Travel Guard
I rented a car Online and was offered insurance for 19.99 a day through Travel Guard. 2 days. I printed off the A proof of the policy to take to the rental company, The National Rental company does not recognize insurance from them, so I had to purchase insurance again from the car rental company.
I returned the car early, the rental company only charged me for 1 day of insurance, but AIG, will NOT REFUND the money for either day, because I didn't cancel before I rented.
If someone wants car insurance, either get it from... read full review »
ALE CARGO
I BOUGHT A COUPLE OF ITEMS FROM THIS COMPANY.
THEY CHARGED MY CREDIT CARDO ACCORDINGLY, ITS BEEN 5 MONTHS AND I STILL HAVEN'T RECEIVED ANYTHING. I CALL THEM AND NO ANSWER. THEY HAVE CHANGED THEIR WEBPAGE FORMAT, NOW THEY DO NOT REQUIRE A LOGIN IN ORDER NOT TO TRACE YOUR PAST ORDERS.
HAVE EMAILED THEM SEVERAL TIMES, BUT NO ANSWER, I TAKE THIS AS FRAUD, BE CAREFUL WITH THEM!!! read full review »
Nissan South Africa
I have a serious problem with a Nissan Murano that I brought from a Lichtenburg/Mafikeng dealership in January 2006. I have had problems with the Dealership, presented same to Nissan South Africa but my complaints have fell onto deaf ears. My car has had engine problems and lately radiator problems and since July 2007 I have driven my car for 2weeks only in November. I have communique that I need to share with you in detail to show you that Nissan is no more Shift Expectations but Shit Expectations. No respect for customer/consumer rights! read full review »
Lube Stop
Lube Stop Technician while doing his 20 point checklist on my Chrysler van on 3/11/08 stated that my license plate lights were burned out/not working and that my air intake system needs cleaning as there are heavy carbon deposits. The technician actually showed me a good deal of carbon deposit (looked like old grease from ball joint instead) smudge on a piece of paper.
I declined both the light replacement ($9.99) and the intake cleaning (I believe it was $64.99) as I was going to do it myself. Good thing I did it myself as the license... read full review »
Michelin Tires
Long story short:
False advertisement...
- bought 4 Michelin Tires with the promotion of $100 rebate
- Didn't get $100 back only $50 and received a letter explaining all the reasons on the planet why I don't get the rest
- Spelled my name wrong on the cheque (when I mailed in the rebate, there were 2 documents attached with the right spelling) or is it another thing they do to prevent/delay payment?!
- Called Michelin, they passed me to another department, called that department, they asked me to call Canadian... read full review »
AAMCO Transmission
Car was brought to the shop because it made a loud bang around the transmission area then quit running. After waiting over a week and a bill of $2102.99 my 18 year old daughter still does not have a car to drive. She picked the car up drove a couple miles and the car did the exact same thing leaving her stranded in traffic. It did the same thing several more times as we tried to get it home. She will have to continue renting or borrowing a car until the real problem with her car can be determined and repaired. Obviously the mechanics at this shop did not check the cars operation very well.
I feel she was ripped off bad. read full review »
Hess Gas Station
This stations computer for gas pumps are forever being "down". We entered our debit card # and it says sale cancelled. Today March 4 2008 at the Hess station #9453 on Roosevelt Blvd, Largo FL 2 customers walked out because of this same reason. We have doing business with the station for 5 yrs and this seems to be an on going problem that never gets resolved. read full review »
Oxford Collision
I brought my GMC Suburban in for bumper repair, along with a scratch on the rear door, and taillight damage. I backed into something. This collision shop was recommended to me, so I drove 20 minutes to it, passing several other collision shops. After they had my car from Frid to Monday, it was ready for pickup. When I picked it up, I noticed the bumper was different. This new bumper had sensor holes all along it, my previous one was solid, with no sensor holes.
I informed the owner, and he said good, you like it. Well, when I... read full review »
Car-Stuff.com
Terrible company!!!
I order a brake part and was told it would ship immediately and arrive in two days. It was not shipped for two days and then they send a fuel pump. They demanded I return the fuel pump, reorder my brake part and wait until they received the wrong part back before they could refund my money and then would have to reorder from scratch...supervisor was almost impossible to get on the phone and then he also gave me a song and dance about their "procedures". They had zero interest in making this right. Do NOT... read full review »
INFINITY
2004 TITAN TRUCK WAS IN A CAR ACCIDENT IN JANUARY DRIVEN BY MY SON MARKETTE MOORE II. 18YRS WHO IS NOT ON THE INSURANCE BUT HAS HIS LICENSE AND LIVES WITH HIS PARENTS. WAS TOLD THAT AT THE TIME OF THE APPLICATION WE SUPPOSE TO PUT DOWN EVERYONE WHO WAS AT THE AGE OF 14-15YRS ON THE APPLICATION. I HAD INFINITY INSURANCE FOR ALMOST 10YEARS, WHICH CLEARLY SHOWS MY SON NOT TO BE 14YRS. IT TOOK FROM JANUARY TO THE END OF FEBRUARY TO COME TO THE CONCLUSION THEY ARE GOING TO COVER THE ACCIDENT BUT SAID THEY WILL NOT COVER THE TOWING COSTS AND WE... read full review »
Splendor NXG
1) My Bike is serviced by Fortpoint Service Center they charged me Rs. 313/- oil + engine flush where as in your instruction manual written that 6 servicing will be provided free of cost then what is this? why money collected from me?
2) Handle lock of my is damaged is it your service?
3) Bike purchased before 2 months but till now smart card is not received this is not customer satisfaction. read full review »
Chrysler Corp Country Club Dodge
Ihave a 2006 Dodge Ram 1500 4X4 Quad cab. I have had this truck back to the dealer many many times for numerous problems such as;s Speed sensor,Brake rotor vibration, Cruise control, ABS Air bag recall, Seat belt recall, Front drive shaft {for vibration} Front wheel bearings, Transmission valve body, Re-program computer @ update soft ware, Replace front seat cover, Re-finish hood @cab of truck {paint peeling}, Change fluid in transfer case {for vibration} Replaced shift motor in transfer case, replaced complete transfer case assembly {for... read full review »
Tesco Car Insurance
I rang Tesco car insurance on Monday 25th February 2008 relating to my direct debit mandate and my policy been canceled without my knowledge, and that Tesco had failed to inform me of such an action. On Monday 10th September I rang Tesco to insurance to inform them of my change of address, I know this because it was the day I rang and changed all the companies I have direct debits with including my bank. Also I have proof of this.
When I called Tesco insurance they ran through their normal security check procedure and one of the question... read full review »
JC Auto Sales Inc
I am here posting this ad so I can find anyone that has ever purchased a used car from JC Auto Sales in Belleville Illinois. I purchased a car from them on 2-7-2008. They were asking $7900 for this vehicle and I was able to talk them down to $7300 because they told me that the headlight motor was going out on the drivers side and the power window motor was out on the passenger door. I asked them if I was to purchase this car would the key I would use on the test drive be the only key because I was going to get keyless entry and remote start... read full review »
LPG`
I am LPG consumer in Belthra Road, Ballia and since the company has established his office here local in belthra road, The Om GAs agency is not giving gas at proper time. Whenever consumer go to office they used to say gas not arrived, they are not taking phone booking, and taking 300 rs and not delivering at home. The gas usually comes in 1.5 kg to 2 kg less in weight, the gas delivery boy never comes with weighing machine. Owner talks to consumer that he is giving free of cost gas and his behavior is like owner and slave. Kindly let him to... read full review »
Haiundai
Bought a car from a dealer I did not realize that the interest rate would be 39%. I am now paying $600+ for interest and 200 un the principal. I was told by the seller that I would have my interest rate decrease in six months, when I return he said there was nothing he could do for me. I'm now stock with a high interest vehicle and can hardly pay. What can I do... Plz advise smb! read full review »
Brenner Motors Inc.
I purchased a 2001 Kia Optima from Brenner Motors in September 2006. The salesman had told me that I would covered by the Kia warranty for 100,000 miles. I thought that it was fishy that they wouldn't let me look at any other cars because they had sent me something in the mail about financing a Dodge Neon for 99.00 a month. I had tried to leave when the salesman put his hands on me and shouted 'You HAVE to but this car! It is safe and your current car will NOT get you home!!' There was increasing pressure. I asked him what kind... read full review »
Barlow World Hatfield
I bought a new car from this dealer 9 months ago. In 9 months it went back 9 times for a problem. I am driving with a loan car more than driving with my own car. The dealer seems to be unable to the problem. read full review »
Acura TL
Actually this is a complaint from Beijing, China. We bought a 2006 Acura TL, which is actually included in the recalling list issued by Acura Honda recently. This Acura TL3.2 started running devotion since we bought the can and drove it on the road the end of last month. Within less ten days, this car has been in the dealer's for six times for four-wheel alignment and further checking, but the problem hasn't been solved. However, two parts have been replaced. Actually I am wondering it is a new car or an old car, after so many times of reshuffling. This car is made by Acura American Honda, so I think here is a good place for me to complain. read full review »
H.I.S. Transportation Services
I ordered a 20-passenger vehicle for friends of mine to go see a concert. The initial price was fantastic and i came to find out it was too good to be true. What was initially a $300 ride from Orange County to Hollywood and back turned into a $1200 fiasco. To add insult to injury, my party was picked up 45 minutes late and was unable to make it to the venue to see the concert. The manager, John Trillo, felt that punctuality is not an important factor in business. He claimed that there was an excess of damage caused to his vehicle and that... read full review »
Hartford Insurance Company
When I cancelled insurance with the Hartford Auto Insurance I was charged a 10% cancellation fee. AARP promotes this insurance and when I asked AARP about it they told me it was in the info book provided but they did not know where. Not finding it I called Hartford and after 15 minutes I was told the info was contained on the last page of the book. The sentence reads, "Additional terms and rules are contained at the Hartford main office". NO! other insurance company I have spoken with does this and all of them said "are you... read full review »
Canadian Tire Service
I took my vehicle to Canadian Tire ONCE for service, only to have the estimated price mysteriously increase by almost %80. I asked to have all the old parts returned, and this request was noted on the work order before the service began. The parts managed to disappear before I arrived to pick up the vehicle, so my willingness to cooperate also disappeared. The situation got noisy and ugly, but I won. Canadian Tire has reached new highs in LOW customer service. And it's not just in the Auto Service Department.
Every area of every... read full review »
Arokan
I rented a car from arokan and instead of doing the check on you credit card to see if you have the money required for the deposit they charged me the amount. It has now been over 7 weeks and i have been in contact with them over 20 times and they do not seem to be willing to return my deposit. The amount was for 15000 rand or 2000 euro which i am afraid that i will never see. I have tried a lot of different things to get them back but nothing seems to work.
Are there anyone who knows what to do? i live in Denmark and this transaction occurred while on holiday in south africa i january.
Cheers,
Ulrik. read full review »
Esurrance`
If u are even thinking about buying a policy through esurance THINK AGAIN!!! They are the biggest fricken scam! i received a quote from them for $750 for 6months all was good until 1 day after i renewed with them!!! They sent me a email through there site saying my rate was 1150 for 6months. I was paying about $140 a month for the 1st 6 months with a 2500 deductible. The increase brought me to 171 a month and stayed the same for 2 months then magically jumped to 191!!! The $191 lasted about 1 month.
When i called to see why my insurance... read full review »
Harry's Automotive Service
I had my car towed to Harry's for a diagnostic service only. The company was informed that I was repairing the car myself and only wanted the OBD2 test run. He was also informed that if the condition of the engine was bad enough, I already had a replacement, and I would just put the new engine in. They were informed of this over the phone and in person. I was told the test would be run in a couple of days and I would receive a phone call when I could pick it up. I was given a price of $60. After over a week, I finally got a call. I... read full review »
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