A & E Factory a warranty company for Whirlpool are incompetent, unprofessional and rude. A total of 5 appointments and still my 1 1/2 year old Whirlpool dishwasher doesn't work. On two occasions the tech just didn't bother to show. When I called to find out where he was I told the tech's supervisor removed him from the route. WHAT! and that means??? I was told I could re-schedule another day, when I informed them I had to take time off from work with out pay, I was told by an on call Supervisor, Joyce #4250, I should ... read full review »

I purchased my Home Theatre Seating in 2007 and Mr. Divine from the Rockville, MD Marlo Furniture Center was the person who coordinated this sale. Initially, we were promised to get our seating in 2-3 weeks but finally when the item was delivered it was close to 3 months after I had paid for the furniture. We took in our stride and didn't make a big deal out of it. But ever since we got it, we have had variety of problems with the home theater seating. Luckily, we used our brains to buy the extended warranty paying $90. We would have... read full review »

Ordered an item from this vendor. Charged to credit card. Waited for nearly 3 months for the order to be filled. (only part of the item came). Filed dispute w/ cc company as per agreement with vendor. Paid 1 charge, but disputed the 2nd charge (was still awaiting the item & order to be filled). Vendor agreed to wait for dispute reversal (to insure the item was received); Vendor stated he didn't want me to send him a check or certified funds. Stated he wanted to wait for the credit card reversal so it wouldn't 'taint'... read full review »

I purchased a kenmore 800 dryer in December 07. The buzzer would go off but the clothes were still all damp. The repairman came and replaced the heat panel. The dryer would still go off and the clothes were damp. Apparently the moisture sensor is highly sensitive so as soon as one article of clothing is dry, the dryer shuts off. Great design, right? They said I need to experiment with different amounts of clothes till I get it just right. My 16 year old Kenmore dryer used to shut off when the clothes were dry. So much for new and improved... read full review »

Me and about 33 people here in Port St Lucie is experience the problem trying to get our Pool completed. They are not returning our call. They closed the office in Port St Lucie & Palm Beach. We don't know what to do. My number is 954 773-5568. We have paid over 20000.00 None of our Pools are completed. We reported them to BBB and Tallassee. It has been over almost a year and all our pool is less than 45% complete. read full review »

I just paid $271 to repair my Sears "Elite" Evenheat Dryer. Several months ago I received a card stating there is a Class Action Law Settlement for the make and model that I have. This law suit was for a malfunction of the "Electronic Control Board" . The deadline to respond was Jan. 16, 2008. My dryer malfunctioned on Jan. 13th, 2008. Sears repair could not schedule a appointment for almost 2-weeks. I missed the deadline date to submit my complaint which was a defective "electronic control board". Now I'm... read full review »

I have bought a fridge and a stove from our fellow here... they set me up for the delivery today... after waiting and calling them they finally arrived... at 5:30 pm... very nonchalant they announced me they could not complete the delivery because there is snow in front of the building... about 10 cm... I said we have to do it even if I have to shovel the snow... by the time I went inside to take the shovel, they simply and cowardly took off! TOOK OFF! If you can believe it, like that, knowing that is nobody at the store to answer me back and... read full review »

My mother ordered a Temper-pedic bed from Mancini's Sleep World in San Francisco with the lifts and the sales guy was great worked with her and everything. When the delivery guys came to set it up, they refused to raise the legs on the bed saying it was unnecessary, but due to back problems, supplied no relief. My father in turn called the manager resulting in a huge fight. They later came and when the arrangement with the lifted legs meant the head board would knock into the wall, my mother asked if they could do something. The delivery... read full review »

I have been trying to get a new gas connection from this company. When ever I approach the concerned agency I am being told that no new connections are being released. I am driven in circles. Getting a new connection is a pain in the wrong place. read full review »

Do not shop at Finger Furniture! They will take your money and you will have to fight to get your product. My husband and I paid cash for a living room set (sofa, loveseat, chair, and ottoman) in Nov of 2007. We were told some of the items were not in stock, but coming in 10 days and given a delivery date. The items didn't come in nor were we notified, until we called to confirm delivery. I left several messages with my sales rep, all went unanswered. We found all these complaints and an answer from the assistant to the President... read full review »

On Tuesday 01-29-08 while I was cooking with my4yr old kenmore stove our circuit breakers shut off and the stove was off my husband went down stairs to turn on the breaker, and there was a huge blue flame that lilt the back of our stove. We realized that 2 wires blew off the back of the stove. Our house could of caught on fire. My husband and I want a new stove. Sears who we purchase from has not made an effort to come to our house to repair. We made plans for them to arrive here at our home on Friday 02-01-08 at 4:00pm service man... read full review »

On August 26,2008 . I purchased a sofa bed( After months of B/S they delivered it December 01,2007), coffee table and two end tables and a bedroom set. I set up delevery for Sept 01,2007 well they sent half the furniture and most of it was damaged. ( Coffee table chipped , scratched, wood missing & 1 end table was defective. Bedsidepanels had cracks on them (cheap lamenant). When I contacted Leon's Brampton they kept me on hold for 15min and told me that they would send a "Technion's" to examine the damage and he might... read full review »

I purchased a MARTHA STEWART HYDRANGIA BUTTER DISH on Ebay. It was new in the box, never opened. The company states that the butter dish is dishwasher safe and made from twice-fired stoneware for durability. The first time I washed it in the dishwasher it turned brown on one side. This makes me not want to buy any more Martha Stewart products. Has anyone else had a similar experience with this particular butter dish? I would like to know if you have. Thanks, Jeanne. read full review »

Quality carpet cleaners did not show up at our house for 2 appointments. I waited around for 4hrs each day and no one called and said they were not coming. I called the company and they said " the technician had been there and left because no one answered the door " this is not true i was sitting there waiting for them. They repeated the address to me which was correct. And then said if i wait another 2 to 3 hrs that someone would be there and no one came... i will never use them again and i encourage everyone out there to not do so as well. Worst company ever. They also do not return phone calls! read full review »

PROMOTES CRIMINAL ACTIVITY! This website promotes Design-Legacy (Legacy Trading Company) and its CON MAN OWNER KELLY O'NEAL! Featured are pics of STOLEN PRODUCT DESIGNS, which have cost local artists HUNDREDS OF THOUSANDS OF DOLLARS in merchandise, samples and design fees. Any website that knowingly promotes this sort of CRIMINAL ENTERPRISE should be BOYCOTTED by ethical shoppers and anyone WHO'S EVER BEEN SWINDLED! Please let this CRIMINAL CONSPIRATOR know at specialtyretailexpert.com. Or call the CRIMINALS THEMSELVES at 214-748-5118 and let them know what you think of THIEVES AND SWINDLERS! Thank you. read full review »

I purchased a mattress set accompanied with a headboard and foot board set on 1/6/08. My order was set for delivery on 1/9/08. I received a call on 1/8/08 stating that the bed would be delivered on 1/9/08 but without the accompanying headboard/foot board set due to manufacturer backorder. I stated that I did not want to receive the mattress unless I would be receiving the headboard and foot board within the two week delay due to manufacturer backorder. I was told that I would receive this by 1/23/08 and thus I proceeded with mattre... read full review »

Northwest inspection Engineers failed to identify multiple and obvious home defects that have resulted in the loss of literally tens of thousands of dollars. Hiring them to perform the pre purchase inspection was a life changing event. Even though these inspectors are professional engineers, they performed at a level that has shocked subsequent inspectors who were hired to evaluate the defects. Inspectors are not expected to catch everything, and certainly not hidden defects. However, the stuff these men missed would be obvious to even a lay person. I can only imagine the losses they could cost on a commercial or large scale job. read full review »

On December 8th, 2007, my husband and I purchased a leather couch, loveseat and chair set from the Bad Boy store located at 42 Caplan Ave in Barrie, Ontario. We were thrilled to find...what we thought was a good quality set....at a reasonable price and very excited to have the set delivered. On December 11th, 2007, our set came. The delivery men brought the set in, and left without unwrapping it and inspecting the set. While a little annoyed by this, I didn't think anything of it. When the delivery men left, I began unwrapping the... read full review »

Baldwin Brass Hardware has redesigned (cheapened) some or all of their brass bathroom accessories. The Edgewater Series is one I know for sure has had this make-under and probably all of the so-called 'solid brass hardware' bathroom fixtures. They are no longer solid brass. They are now called '100% Premium Metal Accessories' and 'Solid Metal Construction'. What they really are is like a hollow chocolate Easter bunny 'solid' metal, hollow metal not solid. The brackets now have a ferrous metal mount... read full review »

I purchased a sears front load HE5 dryer. They have a metal plate on back that looks like it is rusting. I have had this dryer less than a month. I found two friends that have dryers made by Whirlpool which is actually Kenmore. They have the same problem. The service technician said the plate is not rusting but the temperature is so hot its burning the plate. They use to coat the metal plate in white or black but they stopped doing it. He said there is no way to order the part with the white or black coating. The technician said he is not aware of any coloring coming off on the clothes. read full review »

I gave cash up front to Lowe's for a quartz kitchen counter top. The product was flawless, but the installation was incompetent. I have been trying to get it resolved since March 25th and it is now June 18th. After paying $3500 they will correct the mistake if I pay them $500 more. My advice is stay with local home improvement and send Lowe's to Afghanistan. The Taliban wouldn't stand a chance. read full review »

I was looking for a nice bedroom set for sometime and finally found one at the place. I dealt with a nice salesman and I decided to purchase the entire set and left my deposit. The furniture was delivered and on the surface looked to be ok. After further examining the pieces there were scratches and chips on numerous spots. They sent a tech out only to tell me that they can touch up the chips and that the dresser was cracked along the entire bottom. Many of my draws were also off the tracks and some needed to be fixed. To sum it up I have had... read full review »

Our Kenmore Elite clothes washer had a pump go out after 3 years of use and we were charged $201.25 to have it replaced. I understand that the warranty has passed and I was not expecting it to be repaired at no charge but $201.25!!!! I contacted Sears and was told those are the charges have a nice day. No offer was made for a lower repair. Maybe I am to demanding. To pay half as much as you paid for the washer new for repair, that is crazy. What happened to a dependable product? read full review »

I am in the same boat as the two other complainants on this site. My DCS stove has not worked properly for more than a year. The simmer burners have been fluttering for longer than that, and now the ignition system never stops clicking as long as a burner is turned on. It is maddening. Also, the burners are advertised as being sealed. Yet, there is not a single gasket between them and the stove top. I have used minimal amounts of water to keep the top clean, but it has still seeped underneath, and the entire undercarriage of the stove top i... read full review »

I have a Sears Kenmore Gas Range Model 790 which we purchased end of 2005. I just used the self-clean option for the first time last night. (I wipe the oven quite frequently & place foil-covered pan under items to catch drips). I went into the kitchen after a couple of hours and found that the knobs for the stove had melted... one is unusable and two others are barely usable. My warranty has expired & Sears is unwilling to replace these knobs at no cost to me. There is nothing in their manual that warns you to remove the knob... read full review »

My wife and I purchased a 3-piece upholstered couch set from Prestige for $2,000.00. For about $250 more we also purchased an extended 5 year manufacturer's warranty. We thought that would cover us. Boy, we were wrong. The first time they delivered the couches, the main sofa had greasy hand prints on it-- they were so defined you could see each individual fingers-- so we refused it until it was either cleaned or replaced. The second time they delivered the main sofa the left front leg was not screwed in properly and wobbled; an easy... read full review »

To whom it may concern, Thank you for this opportunity to 'air a problem', I hope I don't bore you to tears with it. Perhaps I could start at the beginning. It was in August 2007 that I had a Glow.worm Flexicom 24cx boiler installed. I found that far from it being superior to my previous boiler, it had so many little flaws, that I wondered why I had changed it in the first place. But this isn't what really bugs me. No, my complaint, is the treatment I have received from 'Valiant Group uk' and it has me... read full review »

THIS IS BASICALLY A COMPLAINT THAT WILL DETER ME FROM RENEWING ANY CONTRACT WITH SEARS IN THE FUTURE. ALTHOUGH I HAVE A CONTRATC FOR SERVICE I WAS LEFT OUT IN THE COLD LITERALLY ON A DAY WHEN THE TEMPERATURES WERE 15 AND DROPPING. MY BOILER QUIT ON ME ON 1/24/08 AND I CALLED AT 6AM IN THE MORNING. IT WAS COLD AND THE WEBSITE INDICATED THAT "YOUR REPAIR HAS ALREADY BEEN ASSIGNED TO A TECH AND THE ARRIVAL TIME IS AM - AM." THERE IS ANN ASSUMPTION IN THIS MESSAGE THAT I WOULD RECEIVE SERVICE THAT MORNING. STUPID ME FOR NOT READING... read full review »

I got my chair from the lazyboy store at 161000 southwest freeway in Sugarland on July 22,2005.I had a different material put on and the chair was delivered on Sept.16,2005. The motor went out in Oct.2007 they sent someone out to check said they would order a new it would take about 3 months. They called in november and said it was in, came out what had been ordered was the hand control. This the 25th of January I have called and was told they were busy and someone would get back to me in 48 hrs.as of today no one has returned my calls. I want... read full review »

A&E was called to repair a KitchenAid microwave and oven unit that stopped functioning. They are recommended for service by KitchenAid on their web site. The technician said I needed a new control board. He ordered one (which cost $600), it came (marked "refurbished") and he promptly installed it and the oven and microwave unit worked again. He also asked for the old control board back. I did not give it to him. I asked him what was wrong with the old control board. He said that the fuse blew. No wonder the company wanted the old... read full review »

In November 2007, we visited the Schumacher Homes center in Greenville, South Carolina and met with Ms. Lisa Olson of Schumacher Homes. Based on a previously provide quote on building a home on our land in the Greenville area, we entered into a contract with Schumacher to have our home built. This contract was wholly based on us obtaining, through Triad Mortgage, an acceptable (to us) mortgage. After dealing with Mr. Matt Surface, it was readily apparent that Triad Mortgage (owned by Schumacher Homes) was a total 'rip-off'... read full review »

I ordered two wrought iron wall hangings from Tranquility Alley in October of 2007. My credit card was immediately charged $727.97. A few days later, I looked online at my bank statement and saw that there was another charge from this company for $769.77. I tried to contact them several times through emails and the phone, and their online 'live' help. I did not get any response from them. I then emailed them stating that I was taking my business elsewhere. They emailed me back and stated that they were sorry but the second charge wa... read full review »

Can you imagine building a home and having the modular home company push back on almost every issue that came up with a brand new $500,000 home. Believe it. Deluxe homes did not stand behind it's home. In fact, any concern that I had, I was told to work through my local distributor, Daniel Falls. When I did that they said they was responsible and left me hanging. In some cases they couldn't even tell me what certain products sent with the house were for, how the fireplace, jacuzzi and window cranks worked. In fact, the... read full review »

I made two separate orders a week apart and both times they sent me the wrong item... I sent them back for a refund and they refused the packages and sent them back to me... I called them and what a hassle, they just gave me the run around, never been so mad in my whole life, what a bunch of Jerks!!! read full review »

Beware of the customer service representatives in special one lady from account services her name is claudia, she is VERY RUDE, and extremely impolite, she try myself with bad words, when you try to explain to her the problems she refuse to listen and said is not her problem. That she is in charge of the account and you have to do what ever she said. read full review »

In September 2007, Dave from Royal Granite (AKA Deziner Granite and Creative Granite) came to see me. After some discussion, we agreed that he would install around R5000 worth of Granite tops in my kitchen. I paid him a R3500 deposit (70%). Dave himself took the measurements. Apart from the fact that they canceled the installation date twice at the last minute, when they actually came to install the tops, it was an absolute disaster. The dimensions of the tops were way out, the joins were shoddy, the broke pieces out of my walls, 5 tiles were... read full review »

None of them barely speak English, the products suck and even though they say they will return the products, they will not. In order for them to return anything you have to bring the products to them. How are you suppose to load up a sectional couch? I asked them to come and get it and they refused. I wouldn't recommend them to anyone. Go to someone who is reputable and who has great customer service. read full review »

I have reported Ashley to BBB; so please do so, if you have similar problems with them. I bought a sofa and loveseat from Ashley for $1140; they delivered it damaged, but my wife did not notice it when she accepted the delivery. One arm of the loveseat was heavily damaged. I was told that we had 48 hours to report a problem and get a replacement. When we noticed the problem after I came in, we immediately reported the problem. They said they could only repair it, but not replace it. They said they would replace only if we did not accept... read full review »

HomeCenter.com has the worst customer service I've ever experienced. I agree with the comment above, lack of professional business behavior is shocking and frustrating. NO BODY will call you back or write you back if you have a problem. I bought a Grohe Valve Trim, they said they will ship it to Puerto Rico thru USPS with no Shipping cost, after a month of not receiving anything I noticed my bank account was successfully debited, not only by the price of the part but plus a UPS shipping fee. Anyways the order has never arrived. I've... read full review »